If you already have a filter in Jira, but you don't see it in the Create New Board window, the problem might be with the filter access status.

For Jira Cloud, the filter access status must be Public.

To check or change the status:

  1. Click Details.
  2. Edit permissions.
  3. Change access to Public.
  4. Click Add.
  5. Ensure the access status has been added.
  6. Click Save.

For Jira Server, the filter access status must be Any logged-in user and be added to Favorite (starred).

To check or change the status:

  1. Click Details.
  2. Edit permissions.
  3. Add to Favorite.
  4. Add viewers: Any logged-in user.
  5. Click Add.
  6. Ensure the access status has been added.
  7. Click Save.

After you changed or created a filter in Jira, don't forget to click Refresh Filter List in the Create new board window in Ducalis.

If you still don't see your filter, please contact us through the chat (bottom right).

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