In this article, you learn how to get started with Ducalis by purchasing email credits. Learn more about email credits and what they mean for your account.
What are Email Credits?
Email credits are the number of emails that can be used when sending Release Notes and Voting boards notifications.
One email credit equals to one sent email. For example, sending an email to 100 customers will cost a 100 email credits.
Email Credits is a Pay As You Go payment option. Instead of paying a monthly fee, you can purchase email credits as you need them. Credits apply to the organization, not to every voting board.
What is Included in Email Credits?
Email Credits include the Voting board notifications and Release Notes/Auto-digests.
Voting boards notifications comprises of:
- idea progress status changing,
- new comments,
- ideas merged,
- update/edit of an idea (for example, description),
- deleting the idea.
Release Notes notifications comprises of:
- Auto digest,
- Release notes that you’ve scheduled manually.
Number of Email Credits Included in your Plan
Email credits are included in all free, and paid plans.
Users on all plans receive 500 Email Credits every 30 days from when an organization is created. The remaining free monthly credits do not add up to the new free 500 credits. For more credits you need to buy a package for email credits.
Ducalis offers the following email credit packages: 1 000, 5 000, 20 000, 50 000, 100 000, 500 000.
If you go over the Audience limit, you will not be able to send your Release Notes/Auto-digests.
Note: After you have purchased a paid package for the first time, you’ll have the balance of the 500 free (or the left number) + quantity in the purchased package. For example, there are 300 credits left from 500 free credits and you purchase 1000 email credits = 1300 email credits. Next time, the free 500 credits won’t not be added.
How do Email Credits Work?
To send Voting Board notifications and Release Notes, you must have a sufficient number of email credits available.
The number of credits you need for each Release Notes depend on the size of your Audience list. Audience will include your voting subscribers and customers that have chosen to receive updates.
Credits will be automatically deducted after sending your Release Note campaign or each Voting board notification. The number deducted will match the number of recipients in the campaign that you sent. If you don’t have sufficient email credits to send a campaign, you can purchase email credits at any time.
The number of paid credits left will always be transferred to a renewal email credits package.
For example, you purchase 5,000 email credits, and 1,000 of them are left. Then the 5,000 email credits are renewed, and you will have a total of 6,000 email credits available in your account.
How you are Billed for Email Credits
If you require additional email credits at any given time, you can purchase them. Email credits are available for purchase with all plans.
Once you have purchased a specific number of credits, each time that limit expires, a package will be automatically renewed. For example, for 5000 credits, you will be charged $25 every time you run out of credits.
BUT! For Release Notes: if the system understands that the number of your audience is not equal to the number of credits remaining, the Release Note/ Auto digest will not go away, you will need to purchase more credits.
Paying for credits does not have one specific date for the next debit.
You pay for use and when the limit is reached.
Note: Purchased Email credits will not expire and are transferred to the renewal or a new package. For example, from the previous package you have 300 credits left and you buy a new one for 1000 credits. After the purchase you will have 1300 credits available to you.
How Much do Email Credits Cost?
The cost of email credits is $6 USD per 1,000 credits.
The cost of email credits is $25 USD per 5,000 credits.
The cost of email credits is $90 USD per 20,000 credits.
The cost of email credits is $196 USD per 50,000 credits, and so on.
How Can I Purchase Additional Email Credits?
If you don’t have enough email credits to send any notifications to your audience list, you can purchase email credits.
To get additional email credits, click on the Progress bar on Voting or Release Notes > Choose the number of email credits from the menu > Buy credits.
After you confirm the purchase, the payment is collected in your account and the email credits are added immediately.
How Can I Check How Many Credits I Have Left?
In the top right corner of Voting and Release Notes screens you see the progress bar. It shows the sent emails and total available number of email credits.
Click on it to check recommended and available credits.
What Happens if I go over my Email Credit Limit?
Ducalis will display a warning if you attempt to send an email to more recipients than you have credits for.