Votes, Comments and Mentions on Ideas

Customers who visit and have access to your voting board have the ability to vote for ideas on your voting board and also leave comments.

Votes

Voting options depend on the configurations that you set. You can set the upvoting method you want and your customers to users.

You can also vote on behalf of a customer when feedback comes in through a meeting or email instead of the voting board itself.

Comments

Individuals can also add comments on ideas. You will be instantly notified about these comments via email, or Slack if you integrated it with Ducalis.

Mentions

To help direct a comment to a specific person, users can mention each other when making comments under a public idea.

To mention someone while making a comment enter @ then the username of the person.

Mentioned users will be notified via email.

What's Next?

Learn about the upvoting methods you can use for your voting board and also variants of how to display the votes on the voting board.