You can seamlessly convert messages received via Telegram that contain customer feedback and requests into public ideas on your Voting boards.
By enabling users to forward messages from Telegram to a Ducalis Telegram bot directly, we eliminate the need for manual data entry, streamlining the process of capturing and implementing valuable feedback.
Steps to follow
Link Ducalis with Telegram
- Head over to Settings.
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- Under Settings, go to All Voting Boards settings
- Scroll down to Capture Ideas and open the Telegram block.
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- Click Connect and you will be redirected to Telegram.
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- In Telegram, click Start to activate the bot.
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Create an Idea
1. Forward Messages
Forward the message received via Telegram to the Ducalis Telegram bot.
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Users can streamline the process by bulk-creating ideas when forwarding multiple messages to the Ducalis Telegram bot.
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2. Confirm Addition
From the provided options, select Yes to add the forwarded message as an idea to the designated Voting board.
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Before confirming, you can switch the Voting board if needed.
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If you have forwarded multiple messages at once, you can merge the messages into one idea or add them as separate ideas.
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3. Access Created Idea
Click on the provided link to access the newly created idea within the admin view of the Voting board.
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4. Review And Edit Idea
The idea will be available as a draft, allowing you to make any necessary tweaks or adjustments. Edit the idea’s name, and refine the description or formatting.
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5. Rewrite Idea Using Ducalis AI
You can rewrite the idea using the assistance of the Ducalis AI.
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6. Idea Author
By default, you are assigned as the author of the idea. However, you can change the author to reflect the customer who sent the original message via Telegram.
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7. Version History
Changes to the idea are logged in the Version History for reference and backup restoration.
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8. Publish Idea
Once satisfied with the idea, publish it on the Voting board so that people on the voting board can read and possibly vote for the idea.
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What’s Next?
You can add the idea to your internal backlog. Read more about adding ideas to your internal backlog here.
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