You can seamlessly convert messages received via Telegram that contain customer feedback and requests into public ideas on your Voting boards.
By enabling users to forward messages from Telegram to a Ducalis Telegram bot directly, we eliminate the need for manual data entry, streamlining the process of capturing and implementing valuable feedback.
Steps to follow
Link Ducalis with Telegram
- Head over to Settings.
![](https://help.ducalis.io/wp-content/uploads/2024/05/RheNdCaiN4LRL2qO0rwxIq7L5vFDfOe_h9eQJPsiOT1QDZIdp8u9qR4lYT8YaK-jlljY640LWo-bBLUoX_PVyeIDF3rvtviYH3x2hQnjIAXeVixZXrUCXrf0Me21QSBOfG0uo1ZMJio1F6zQUN0BD38.jpg)
- Under Settings, go to All Voting Boards settings
- Scroll down to Capture Ideas and open the Telegram block.
![](https://help.ducalis.io/wp-content/uploads/2024/07/01-Access-settings-1-14-1024x658.jpg)
- Click Connect and you will be redirected to Telegram.
![](https://help.ducalis.io/wp-content/uploads/2024/07/02-Connect--1024x779.jpg)
- In Telegram, click Start to activate the bot.
![](https://help.ducalis.io/wp-content/uploads/2024/05/8tJOkPLMcYje-IsniI747EC6Bik-UE3x9D4-LC5Q6X4b55l_3344BBJEIsia74WamC9uclgwUaqjfOim6awWTYPIuDdkEFJ16iujPeSoEQFe48vKpBrNWowM6JMdSns1HAa55D3hvl1QpV7JUNWkGgU.jpg)
Create an Idea
1. Forward Messages
Forward the message received via Telegram to the Ducalis Telegram bot.
![](https://help.ducalis.io/wp-content/uploads/2024/04/VbdXmko2WSmQL10RKMLOjQDuvrLS4UDDUzyKCO8Tmpqp2qr3VTGLZM8fQOo42334iCJDwz3mFf8Tn2AElgwNpHaeNc4c_dMr5Z4rq9u44gfEkZ1KKuEyKPVFzjPUx2apR0Tc6MO8BgxWBlcG5vQ_dEc.jpg)
Users can streamline the process by bulk-creating ideas when forwarding multiple messages to the Ducalis Telegram bot.
![](https://help.ducalis.io/wp-content/uploads/2024/04/4sM-VUtCTzJeGavVApaxITV-ROXsh7XkQi9CJCFruNwNXudY403KyIMIFNV_Ww_0u0EtoHOVPZ_4QK2ogkwliKMsef1IZYZgMBeJLZuybrVeMtPNTtqhET8jWvQVYBvyYS8CTea1Q50w84a9TH2_dIg.jpg)
2. Confirm Addition
From the provided options, select Yes to add the forwarded message as an idea to the designated Voting board.
![](https://help.ducalis.io/wp-content/uploads/2024/04/2i1RtPEHBf-eFtKDvVE4yWYygVe2wm6runecKx-L0hOKukRtD3LXHRuyZh79uGhlR7XWVPbOcYOg8BfWCEkkIcMPzIGtf6ysPC6IVaNXBzhfDLtBmRpWz1B2D2_fvWmVn40aMptKrOvqWjQzXD3BmRg.jpg)
Before confirming, you can switch the Voting board if needed.
![](https://help.ducalis.io/wp-content/uploads/2024/04/21-Choose-bpard--1024x482.jpg)
If you have forwarded multiple messages at once, you can merge the messages into one idea or add them as separate ideas.
![](https://help.ducalis.io/wp-content/uploads/2024/04/FpUVhm2VP0fC2cANmQRVuiBx9jdOb7L2bicRvcPaiqQLfKte6Tgsiu-xglDCuR0L9lUbIXQ59GV-KVOtnwPVNbwcI8i37dHOv3qIENyh-VdtDUyeuwy3KRkJ8wNqExgKNBwpWuEsHad5DSKNBWNipAw.jpg)
3. Access Created Idea
Click on the provided link to access the newly created idea within the admin view of the Voting board.
![](https://help.ducalis.io/wp-content/uploads/2024/04/0lwwCfxBC6QqrDUDsRTIyO3hAiJ2oxBnyqKupcwIJeV5KE93XAKb364YdIQRGTSw5KEZhVtj5CGtGARKmYHzWbqYCcehnA0VHyBu9x1sEd0knvtWbmoFOjBEh5ITmt-FEa91HhaPKZsJWosoTu41Dpk.jpg)
![](https://help.ducalis.io/wp-content/uploads/2024/04/yC5AhDVrH8Sqwe5rzCS7YaJZWXgHeqFJiOBvP0Bp44jfv1S15jZEkG_zVXUyQN1tauKrGSW4CuFc7SxIpciqncrl6VIqpupQo-vzimRmmta8PT9DLcH-5OBDSvPQWvG_YsSaSbpUIsbxtGDusB7MRYs.jpg)
4. Review And Edit Idea
The idea will be available as a draft, allowing you to make any necessary tweaks or adjustments. Edit the idea’s name, and refine the description or formatting.
![](https://help.ducalis.io/wp-content/uploads/2024/04/rlin9xgN9am78hUqv7BU1Z_uDUe5VIoyIEpEw_4WTlfiXTdr3oX1D7hci1Eg28zlVN0K_KwQL68POGEyZBd1HDuU9mhrvN2yMX4r5681F-olh84Pc973Nhig6uHM4ZIlXplL4cml8XtP3i6AY7Fcn-0.jpg)
5. Rewrite Idea Using Ducalis AI
You can rewrite the idea using the assistance of the Ducalis AI.
![](https://help.ducalis.io/wp-content/uploads/2024/04/Tzr9A3LzufU00I617skI7oM8aoEDcTj8L6GP5znWc8-Sn3cFgm0JvgkMP1XMZ_o6Gs3yjqaTVOHSskHnksUyxMC93wh1fqzPmZB4MtnO7NFjJyevGnWu2D5larHM0Afwf18b29KgvVsUo5SDNNwqQk.gif)
6. Idea Author
By default, you are assigned as the author of the idea. However, you can change the author to reflect the customer who sent the original message via Telegram.
![](https://help.ducalis.io/wp-content/uploads/2024/04/0NLFOzm2yt_k0d1JgO2rVGgj_GYKy8e17mcdNHCbWy9MSHy0nXqDARUUzUv_8rVnHxH3mHVpbYqNaZ3K2rm6Lk6w9m3eOQi7bnRan66tK3zDHtcMha2uFkWx6-PGMaDeclHAcxvhHka9wsbT5iT0S4M.jpg)
7. Version History
Changes to the idea are logged in the Version History for reference and backup restoration.
![](https://help.ducalis.io/wp-content/uploads/2024/04/Kx4n-XWNejCzaYKiRgxx0-IBkW0-5f_1SMsZeoFEb1D3kPhax1HtIKL_nKYDWotSz1Fgq-28XaYTqsl_fHUQ_EPPKfjprvp__2sgtnBst31HT2LypwB2S-tcMFBo6AoPAy7uL9hRbbqhgWetlGWjdY.gif)
8. Publish Idea
Once satisfied with the idea, publish it on the Voting board so that people on the voting board can read and possibly vote for the idea.
![](https://help.ducalis.io/wp-content/uploads/2024/04/muqguDp1nagIh0RFy0r_vAD2hEUFOXSa3622tRtXIKWi3vnpCD3AiAgPrsEcJ4qXbv-MULnvUStWuya_F5rVFtwhg2i9Qpsj7qITGO56HdV9m1hEWN_m__Af0EU4HTXBXIOHMcKbNzLcOM2WUV9e_fI.jpg)
What’s Next?
You can add the idea to your internal backlog. Read more about adding ideas to your internal backlog here.
![](https://help.ducalis.io/wp-content/uploads/2024/04/0nQWNK55qMLupbHzqYOl4Ek90t8Xtphyj86r72A2WXInCZ3fZ84ig2vuwAvBUj9p_V1EyZXZObGOVtdOdI-N6a3mrnCG9XD9nbGqGN6bsgj3zq-bj_0oye8j0g56zSISV3OLXM3zHJFx2aV6naOy7xs.jpg)