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Email-to-Idea

Convert customer requests and feedback received via email into Ideas on your Voting Board automatically. Forward emails to a unique board address, and they become draft Ideas ready for review and publication.

Email-to-Idea feature overview showing email conversion to draft Ideas

The feature automatically populates the Idea name and description from the email subject line and body, saving time and ensuring consistency.

Forward email to Voting Board​

  1. Receive customer requests or feedback via email.

    Example customer email with feature request

  2. Find your Voting Board's unique email address at Import/Export > Create Ideas From External Sources.

    Settings page showing Voting Board email address location

  3. Forward the email to your Voting Board's email address.

    Email client showing forwarding to Voting Board address

The sender is automatically registered to the Voting Board, and the email becomes a draft Idea.

Review and publish​

The email subject becomes the Idea title, and the body becomes the description. Attachments are included in the description.

Draft Idea showing email content as title and description

The sender of the original email is assigned as the Idea's author.

Idea showing original email sender as author

Navigate to the Voting Board's admin view to review the draft Idea. Make any necessary edits to refine the description or formatting.

Admin view showing draft Idea ready for editing

You can rewrite the Idea using the Ducalis AI assistant.

Changes are logged in Version History for reference and restore.

Once satisfied with the Idea, publish it on the Voting Board so Voters can read and vote.

Publish button for making Idea visible to Voters Adding Idea to internal backlog workflow
Last updated: This week