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Importing Issues from Jira Cloud using Jira Filters

After successfully integrating Ducalis with Jira Cloud, you can import issues from Jira Cloud for prioritization in Ducalis.
There are three types of filters that you can use to choose the set of issues you want to import: 

This article will show you how to use Jira filters to select the issues you want to import. 

Steps To Follow

Choose the instance you want to import issues from. You can:

Click Import from [instance] to proceed.

When you get to the Import step, select the Saved Filters option.

From the dropdown list, you can access the list of filters you created and saved in Jira. Select the filter with the issues that you want to add to Ducalis.

If you cannot see a filter because of some recent changes you made, you can click Refresh to update the data before looking for it one more time.

You can see a real-time preview of the issues that fall under the parameters you are selecting.

Once everything is ready, click Start Import.

Didn’t Find Some Filters?

If you already have a filter in Jira, but don’t see it when you switch to Jira filters, the problem might be with the filter access status.

Note! For Jira Cloud, the filter access status must be Public, Open, or My Organization.

To check or change the filter status:

  • Click Details in the required filter in Jira.
  • Edit permissions.
  • Change access to Public, Open, or My Organization.
  • Click Add.
  • Ensure the access status has been added.
  • Click Save.

Return to Ducalis and click Refresh Filter List.

Type the filter name—it must become available. Then import your issues. 

If you still have problems, please contact us in the chat bottom right.

Editing Jira Filters

Editing Jira filters helps to:

  • Import more issues from Jira to the same board.
  • Remove issues from a board without removing the integration.

To edit filters:

Head over to Sync settings.

Under Sync settings go to Sync In and click Edit Sync-In Conditions. Click Open filter in Jira to edit the filters in Jira cloud.

Edit the filters to get the issues you want, then click Save.

What’s Next?

Once you have integrated and imported your issues from Jira Cloud, you can go ahead and enable Back sync so that you can sync back your prioritization results to your Jira Cloud account. 

Learn more about how to enable Back sync with Jira Cloud

Updated on June 19, 2024

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