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Custom email domain

Send Voting Board notifications from your own email address (like username@yourcompany.com) instead of the default Ducalis address. This builds trust and reinforces your brand with every message.

Custom email domain settings overview

By default, voting emails are sent from hello@ducalis.io. Customize this to use your domain by adding DNS records and configuring settings in Ducalis.

Why customize your email domain​

A custom email domain builds trust and credibility by presenting a consistent, professional brand to your users.

Configure your custom domain​

Locate the settings​

  1. Go to global Settings.

    Settings menu location

  2. Select All Voting Boards. Find the 'From' Email block.

    All Voting Boards section

Add your domain​

  1. Turn on the custom email domain toggle.

    Enable custom email domain toggle Custom domain configuration form

  2. Enter the domain you want to send notifications from (for example, "mg.company.com").

    Domain name input field

  3. Click Get Instructions.

tip

Need help choosing a domain name? See Mailgun's guide: How Do I Pick a Domain Name for My Mailgun Account?

Configure DNS records​

  1. Add the DNS records shown in Ducalis to your domain provider's settings. These records verify domain ownership and enable reliable email delivery.

    DNS records configuration instructions

  2. Click Check Settings in Ducalis to verify the DNS configuration.

    Check Settings button

  3. Wait for all DNS records to be verified (indicated by green status).

    DNS verification complete with green status indicators
info

DNS record changes can take up to 72 hours to propagate. Verification may take a few minutes after propagation completes.

You'll receive an email notification when verification completes:

  • "Your custom email sending domain is confirmed" (success)
  • "There is a problem with your custom email sending domain" (needs attention)

Set sender information​

Configure the sender details that appear in email headers and footers.

  1. Enter your Company Name and Company Address in this format:

    Tendee.io 2389 Golden Ridge Road New York, NY 10001 United States

    Company information fields Company legal name and address example

  2. Enter Email Reason Text to explain why users receive your emails. For example: "You are receiving this email because you signed up to Company.com"

    Email reason text field

  3. Configure the From details:

    Sender name and email configuration
    • From email: The email address shown to recipients (for example, support@company.com)
    • From Name: The sender name shown to recipients (for example, Support)

Verify your configuration​

Send a test email to confirm your custom domain is configured correctly and DNS records are valid. Ducalis will check the configuration and show you a preview.

Import Voters to receive notifications​

Recommended

Import your user base to send release notes to existing customers.

  1. Go to Voting and scroll to Access.

    Voting section with Access settings

  2. Open the Voters' list block.

  3. Click Import list of Voters (CSV) or paste email addresses manually in the field below.

    Import Voters interface with CSV upload option
Last updated: Jan 13, 2026