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Setting Up a Custom Domain For Voting Boards

When you create your organization there will be a default domain that will be set for the organization’s voting boards. You have the ability to customize this domain to help your customers quickly understand whose site they are visiting.

Accessing the Settings

  1. On the dashboard, click ‘Settings’.
  1. Under settings find ‘Domain Settings’. 

OR.

  1. Inside a board, click on the bulb icon found on the top right part of the board.
  2. From the panel, click ‘Customize domain’.
  1. Under settings find ‘Domain Settings

Setting Up a Domain

There are two types of domains offered – Subdomain and Custom Domain.

Subdomain

There is a subdomain set for you by default. You can change it.

Custom Domain

Available plan: Business.

You have the ability to create your own custom domain. To get started:

Select ‘Custom domain’ checkbox.

Before you enter your custom domain, add a CNAME record with voting.ducalis.io value in your domain registrar’s control panel, that points the custom domain (feedback.yoursite.com) to “cname.ducalis.io”.

The custom domain should point to voting.ducalis.io exactly. Not yourcompany.voting.ducalis.io. 

We compiled a list of instructions on how to set up a CNAME records in few popular DNS services:

Then lastly enter your custom domain.

What’s Next?

If you haven’t already, you can set up a custom template that your customers can use when creating public ideas on your voting board. 

Learn more on how to configure a custom public idea template.

Updated on September 7, 2022

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