Customers who visit and have access to your voting board have the ability to vote for ideas on your voting board and also leave comments.
![](https://help.ducalis.io/wp-content/uploads/2023/03/tZEMRtvNSUtDQm9gosNDoiy-OhzpR-YX7RoDwELgH_zj-ScIAvDXBQFfMTYr6TDNfPPdoErwgf-WtDjHtE_54hQUW3FDhKqyiwH8_L-kpJGIMNzxKzE8FshldhST4kOHM0Yrenex0yOtgSe7HJGmCuM.gif)
Votes
Voting options depend on the configurations that you set. You can set the upvoting method you want and your customers to users.
![](https://help.ducalis.io/wp-content/uploads/2024/04/02-votes-1024x709.jpg)
Vote on Behalf of your customers
There is also an option to vote on behalf of customers. If this happens in cases where you receive feedback from a customer in a meeting, or email.
Go to Voting > locate the idea > click + > enter the email address of the customer. They will be notified via email about this action.
![](https://help.ducalis.io/wp-content/uploads/2023/03/RGaKZ1MQPEbDBZD75Jfvr08FB7zviW-N292YU6vqUXDDkVFOF6LQFF1Q7wKmli8H5ToPzBrRyJYx5ajd1n7mScO0eNJZocaaPsznLkHCxg8cU_OH4M2TTaxx8TeOnLozs8bXBl24DMXYdSlbL-mYm-8.jpg)
Comments
Individuals can also add comments on ideas. You will be instantly notified about these comments via email, or Slack if you integrated it with Ducalis.
![](https://help.ducalis.io/wp-content/uploads/2023/03/5YX4PEyq1l85CyBqvSCE59MZ_5UnpToIDgkXjmTK1NeHniG3JNK-w4gRT6UGCg7sDkwmTr442wUr17BZ53RV0pFjT73Utjcn7Pprab_4zeyqeyMSoWrgP56LFvd1xNUpIc1ZLt8jC9hyySFMU_iTIpw.gif)
Mentions
To help direct a comment to a specific person, users can mention each other when making comments under a public idea.
![](https://help.ducalis.io/wp-content/uploads/2023/07/Mention-users--1024x606.jpeg)
To mention someone while making a comment enter @ then the username of the person.
Mentioned users will be notified via email.
![](https://help.ducalis.io/wp-content/uploads/2023/07/EMAIL-NOTIFICATION--1024x576.jpeg)
What’s Next?
Learn about the upvoting methods you can use for your voting board and also variants of how to display the votes on the voting board.
![](https://help.ducalis.io/wp-content/uploads/2024/04/02-votes-1-1024x709.jpg)