The Voting Board is a customer feedback management tool that takes interaction with customers to another level. It gives customers an opportunity to be heard at the same time helping you to gather that feedback in one place for easy management.
You can check Ducalis Public Voting board.
Learn how to start collecting feedback on Voting board.
Structure of the Voting Board
The voting board is made up of the front-end and the back-end. The front-end is accessible to you and your customers, and the back-end is accessible to you and your team alone.
On the front-end, people can:
- Add new ideas/requests onto your voting board.
- They can vote for ideas that are already on the voting board as well.
- You can access some Voting board settings.
On the back-end, you and your team can facilitate and organize your voting board:
- Add new ideas from your internal backlog.
- Vote on behalf of some customers.
- Move ideas from one progress status to another.
- Access voting board settings to set certain configurations and customize your voting board.
What you do on the back-end will be reflected on the front-end.
To access the front-end of your voting from the back-end, under Voting, click the Redirect button in the top right corner.
Create a Voting Board
Each prioritization board that you create in your Ducalis organization can have its own voting board. To switch on the voting board for a particular prioritization board:
- Head over to the Voting Board page.
- And switch in the toggle.
- A voting board created.
- You can start creating your ideas.
Change Board Name, Description, and URL
Name
The Name will appear on the board list in the public view:
Description
This is where you can give your users more context on what the board will be for.
URL
This is the customized URL for that specific board.
Updating the URL will not void existing links to idea. Ducalis will automatically redirect posts if the URL is updated.
Customize Board Appearance
You can set up:
- Organization Name,
- Logo,
- Primary Color, Text Color,
- Theme,
- Language,
- SEO visibility,
- Domain.
Choose Voting Scale
You can decide what’s voting scale you want to get.
The “New Idea” form
The New Idea Form section in board settings allows you to customize the fields that users need to fill out when submitting an idea or feedback, and idea template.
Idea Template
Read more here.
Custom Fields
Read more here.
Set up Board Privacy
Ducalis offers different access options for your boards. You can choose between private, public or custom access settings. Read more here.
Labels and Filters
Labels and filters help organize feedback in Ducalis. Read more here.
Embed Voting Board
Ducalis offers a customizable widget for embedding feedback boards directly on your website, allowing you to gather user feedback without leaving your site. You can embed the widget to fit in to your website’s design.
Read more here.
Turning Off a Board
When you need to remove a voting board, you can do so through the settings. Just turn off the thumbler.
