# Ducalis Help Center

> Documentation for Ducalis: prioritization, feedback, integrations, and more.

> Version: 2026-07

## Docs
- [Documentation](https://help.ducalis.io/llms/docs/index.md): All-in-one tool for issue prioritization and customer feedback management
- [Prioritization](https://help.ducalis.io/llms/docs/prioritization/index.md): Set up your prioritization system with criteria, boards, and formulas
- [Prioritization Criteria Setup](https://help.ducalis.io/llms/docs/prioritization/setup/index.md): Configure evaluation criteria, rating scales, team assignments, and scoring formulas for Ducalis prioritization.
- [Criteria](https://help.ducalis.io/llms/docs/prioritization/setup/criteria.md): Create and configure evaluation Criteria to score Issues. Learn how to set weights, choose rating scales, and assign Estimators to your framework.
- [Rating scales](https://help.ducalis.io/llms/docs/prioritization/setup/scores.md): Choose number sequences for scoring Issues—Fibonacci, ranges, percentages, or custom series. Map scales to MoSCoW, T-shirt sizing, and other frameworks.
- [Templates](https://help.ducalis.io/llms/docs/prioritization/setup/prioritization-templates.md): Apply ready-to-use prioritization framework templates from the Dashboard, Board creation flow, or website. Customize templates to fit your goals.
- [Users and criteria](https://help.ducalis.io/llms/docs/prioritization/setup/users-and-teams.md): Add board users and assign criteria based on their expertise. Learn how to manage user roles and create collaborative evaluation teams.
- [Total Score formula](https://help.ducalis.io/llms/docs/prioritization/setup/total-score-formula.md): Learn how Total Score formulas calculate priority rankings using criterion scores. Choose between sum, product, and division methods for your framework.
- [Global criteria management](https://help.ducalis.io/llms/docs/prioritization/setup/bulk-criteria-actions.md): Manage criteria across multiple boards from one central location. Perform bulk edits, merge duplicate criteria, and maintain consistency.
- [Criterion Facilitators](https://help.ducalis.io/llms/docs/prioritization/setup/criterion-facilitators.md): Learn how to assign facilitators to specific criteria. Criterion facilitators manage final scores for their criteria after team evaluation completes.
- [Duplicate criteria](https://help.ducalis.io/llms/docs/prioritization/setup/how-to-duplicate-criteria.md): Duplicate existing criteria to reuse them in the same Board or copy them to other Boards. Duplicated criteria inherit all settings from the original.
- [Custom field criteria](https://help.ducalis.io/llms/docs/prioritization/setup/using-a-custom-field-as-criterion.md): Learn how to use custom fields from connected task trackers or internal boards as prioritization criteria to evaluate and score issues in your backlog.
- [Customer vote criterion](https://help.ducalis.io/llms/docs/prioritization/setup/using-customers-votes-as-a-criterion-in-prioritization.md): Set up customer votes as a prioritization criterion to align your roadmap with user demand and ensure the most valuable features get built first.
- [Preserve scores when moving Issues](https://help.ducalis.io/llms/docs/prioritization/setup/keep-scores-when-copying-moving-issues-to-another-board.md): Learn how to preserve Criteria scores when copying or moving Issues between Boards by merging Criteria with matching names, scales, and Estimators.
- [Ignore Criteria](https://help.ducalis.io/llms/docs/prioritization/setup/ignore-a-criterion-in-the-calculation-of-the-total-scores.md): Exclude Criteria from Total score calculations while keeping them for team evaluation and Sync Back to your task tracker.
- [FAQs](https://help.ducalis.io/llms/docs/prioritization/setup/criteria-faq.md): Answers to common questions about prioritization criteria, templates, role-based Effort, and scoring methods.
- [Required for scoring](https://help.ducalis.io/llms/docs/prioritization/setup/required-for-evaluation.md): Learn how to mark a Criterion as Required for scoring to block Total Score calculation and Sync Back until that Criterion has been evaluated by your team.
- [Boards](https://help.ducalis.io/llms/docs/prioritization/boards/index.md): Manage board settings, privacy, sharing, and sync data back to your task tracker with Ducalis
- [Table view columns](https://help.ducalis.io/llms/docs/prioritization/boards/customizing-columns-in-table-view.md): Learn how to customize which columns appear in your table view and arrange their order for better visibility and prioritization workflows.
- [Duplicating](https://help.ducalis.io/llms/docs/prioritization/boards/duplicating-boards.md): Duplicate boards to experiment with different configurations or create multiple prioritization boards quickly for different projects and teams.
- [Privacy](https://help.ducalis.io/llms/docs/prioritization/boards/public-and-private-boards.md): Control who can see and access your boards by setting them as public or private. Private boards restrict visibility to board members only.
- [Sharing](https://help.ducalis.io/llms/docs/prioritization/boards/share-priority-board.md): Share your Board with a link to let others view priorities or collaborate with full permissions based on their role.
- [Exporting](https://help.ducalis.io/llms/docs/prioritization/boards/exporting.md): Export prioritization data to your task tracker via Sync Back, push issues directly, or export Voters as CSV files for external use.
- [Delete integration](https://help.ducalis.io/llms/docs/prioritization/boards/removing-a-task-tracker-integration.md): Delete an integration between a board and your task tracker. Imported issues will be removed, but boards and criteria settings are preserved.
- [Trash](https://help.ducalis.io/llms/docs/prioritization/boards/trash-for-deleted-boards.md): Learn how to find and restore deleted boards from Trash. Deleted boards stay available for 30 days before permanent deletion. Only Admins can restore.
- [Field mapping](https://help.ducalis.io/llms/docs/prioritization/boards/field-mapping.md): Map priority scores and criteria values to custom fields in Jira Cloud, Jira Server, or ClickUp. Set up Sync Back to keep your task tracker updated.
- [Issue Properties & Evaluation](https://help.ducalis.io/llms/docs/prioritization/issues/index.md): Explore issue management in Ducalis: create, import, customize, and evaluate issues with team scoring, questions, and priority rankings.
- [Create manually](https://help.ducalis.io/llms/docs/prioritization/issues/creating-issues.md): Learn how to create Issues manually in prioritization boards without task tracker integrations. Add details, descriptions, labels, and attachments to Issues.
- [Issue Types](https://help.ducalis.io/llms/docs/prioritization/issues/issue-types.md): How to assign issue types and how they help productivity.
- [Statuses](https://help.ducalis.io/llms/docs/prioritization/issues/issue-statuses.md): Learn how to create and customize issue statuses to visualize progress from To Do through In Progress to Done.
- [Description template](https://help.ducalis.io/llms/docs/prioritization/issues/issue-description-template.md): Learn how to use and customize Issue description templates to standardize documentation and save time across your team.
- [CSV import](https://help.ducalis.io/llms/docs/prioritization/issues/importing-issues-from-a-csv-file.md): Learn how to import issues from CSV files to prioritize work without integrating your task tracker directly with Ducalis.
- [Importing from a Task Tracker](https://help.ducalis.io/llms/docs/prioritization/issues/integrating-and-importing-issues-from-a-task-tracker.md): How to integrate a task tracker and import issues in Ducalis for prioritization.
- [Custom Fields](https://help.ducalis.io/llms/docs/prioritization/issues/create-and-add-custom-fields.md): Create custom fields to organize data with unique categorizations. Add text, dates, selectors, and more to issue cards and voting board ideas.
- [Move/Copy Issues](https://help.ducalis.io/llms/docs/prioritization/issues/move-copy-issues-from-one-board-to-another.md): How to copy/move issues/ideas from between boards.
- [Watching](https://help.ducalis.io/llms/docs/prioritization/issues/issue-watching.md): Learn how to watch issues and receive notifications for updates, comments, and status changes on any issue you're interested in.
- [Dependencies](https://help.ducalis.io/llms/docs/prioritization/issues/issue-dependencies.md): Learn how to create dependencies between issues to identify blockers, track relationships, and prioritize work that unblocks other tasks.
- [Questions and comments](https://help.ducalis.io/llms/docs/prioritization/issues/questions-and-comments.md): Learn how to ask clarifying questions during Evaluation to improve prioritization accuracy through team discussion and collaboration.
- [Evaluation](https://help.ducalis.io/llms/docs/prioritization/issues/issues-evaluation.md): Learn how to evaluate issues using criteria, assign scores, ask questions, and view results in the Evaluation section.
- [Focus mode](https://help.ducalis.io/llms/docs/prioritization/issues/focus-mode.md): Learn how Focus mode helps you evaluate Issues one at a time on full screen with keyboard shortcuts and Fast Input for faster scoring.
- [Skipping Evaluation](https://help.ducalis.io/llms/docs/prioritization/issues/skipping-issues-during-evaluation.md): How to skip some issues when evaluating. How to bring them back for evaluation.
- [Reset scores](https://help.ducalis.io/llms/docs/prioritization/issues/resetting-evaluation-scores.md): Learn how to manually reset evaluation scores on an issue to trigger immediate re-evaluation after team discussions.
- [Media Files Not Loading](https://help.ducalis.io/llms/docs/prioritization/issues/media-files-in-issue-cards-not-loading.md): How to enable third-party cookies so that media files can load.
- [Hotkeys and Fast Input](https://help.ducalis.io/llms/docs/prioritization/issues/hotkeys-and-fast-input.md): Speed up prioritization with keyboard shortcuts. Navigate boards, sections, and cells faster using hotkeys and Fast Input mode.
- [Reports](https://help.ducalis.io/llms/docs/prioritization/reports/index.md): Combine multiple Boards into aggregated Reports for end-to-end prioritization with Ducalis
- [Create a Report Board](https://help.ducalis.io/llms/docs/prioritization/reports/create-report-board.md): Learn how to quickly create an aggregated report board to learn the full picture of the prioritization process
- [Filters and search](https://help.ducalis.io/llms/docs/prioritization/reports/filters-and-search-for-aggregated-report-boards.md): Learn how to quickly find specific Issues in aggregated Reports using filters, search tools, and custom table column configurations.
- [Push to tracker](https://help.ducalis.io/llms/docs/prioritization/reports/push-to-tracker-from-aggregated-report-board.md): Learn how to push issues created in Ducalis to your task tracker directly from aggregated Report boards without leaving the Report view.
- [Prioritization Results](https://help.ducalis.io/llms/docs/prioritization/results/index.md): View your team's prioritization results in the Backlog, Matrix, and Alignment reports with Ducalis.
- [The Backlog Page](https://help.ducalis.io/llms/docs/prioritization/results/top-priorities-page-features.md): View and analyze top priority issues on the Backlog page. Customize the table, create issues, use filters, and compare team scores with customer votes.
- [Matrix page](https://help.ducalis.io/llms/docs/prioritization/results/matrix-page-features.md): Visualize Issue priorities in a 2×2 Value vs Effort matrix. Identify quick wins and make strategic decisions using the Eisenhower prioritization method.
- [Alignment](https://help.ducalis.io/llms/docs/prioritization/results/alignment.md): View where your team agrees or disagrees on priorities. Customize alignment thresholds and focus discussions on areas with low score consensus.
- [Sprint & Collaboration](https://help.ducalis.io/llms/docs/sprint-planning/index.md): Explore Sprint Planning features including Evaluation Poker, sprint settings, progress tracking, and score management for collaborative team prioritization.
- [Settings](https://help.ducalis.io/llms/docs/sprint-planning/sprint-settings.md): Learn how to configure sprint settings, choose sprint modes (Continuous, One-time, Off), and automate Sync Back to your task tracker.
- [Evaluation Progress report](https://help.ducalis.io/llms/docs/sprint-planning/reports.md): Track team evaluation progress, identify bottlenecks, and ensure sprint readiness. View pending evaluations, skipped issues, and send reminders.
- [Evaluation Poker](https://help.ducalis.io/llms/docs/sprint-planning/evaluation-poker/index.md): Explore Evaluation Poker to score issues collaboratively, prevent bias with private voting, and build consensus through alignment checks.
- [Overview](https://help.ducalis.io/llms/docs/sprint-planning/evaluation-poker/overview.md): Learn how Evaluation Poker helps teams collaboratively score backlog issues with secret voting, alignment checks, and consensus-building.
- [Private scores](https://help.ducalis.io/llms/docs/sprint-planning/evaluation-poker/keeping-scores-private-when-the-team-is-evaluating.md): Learn how to hide Estimator scores during Evaluation Poker to reduce bias and improve prioritization accuracy.
- [Re-evaluation](https://help.ducalis.io/llms/docs/sprint-planning/evaluation-poker/the-issue-re-evaluation-block-and-issue-re-evaluation.md): Learn how to re-evaluate Issues directly inside Issue cards after Evaluation Poker sessions end. View team scores, check Alignment, and adjust Final Scores without leaving the card.
- [Approve and comment](https://help.ducalis.io/llms/docs/sprint-planning/evaluation-poker/approving-and-commenting-on-final-scores.md): Learn how Facilitators approve Final Scores, add comments, and lock assessments to maintain scoring integrity and prevent accidental changes.
- [Reset scores manually](https://help.ducalis.io/llms/docs/sprint-planning/reset-scores-manually.md): Learn how to reset evaluation scores for all Issues, Facilitator overrides only, or individual Issues to clear scores and start fresh evaluations.
- [Score backups](https://help.ducalis.io/llms/docs/sprint-planning/score-backups-2.md): Restore accidentally deleted or expired evaluation scores from automatic backups kept for 30 days after reset or expiration.
- [Score Expiration](https://help.ducalis.io/llms/docs/sprint-planning/score-expiration.md): Learn how to configure automatic score expiration to keep evaluations fresh. Set score lifetime in sprints globally or per criterion.
- [Team sprint reports](https://help.ducalis.io/llms/docs/sprint-planning/slack-integration-and-evaluation-reminders.md): Configure evaluation reminders and appreciation messages for your team. Send notifications via Slack, Telegram, Mattermost, or email.
- [Planning (Gantt)](https://help.ducalis.io/llms/docs/planning/index.md): Visualize what your team takes into work using the Gantt chart in Ducalis. Schedule prioritized tasks on a timeline, set dependencies, and plan sprints or quarters.
- [Gantt Chart Overview](https://help.ducalis.io/llms/docs/planning/gantt-chart-overview.md): Learn how the Gantt chart helps you visualize what your team takes into work after prioritization — schedule tasks on a timeline, set dependencies, and plan delivery.
- [Adding and Scheduling Tasks](https://help.ducalis.io/llms/docs/planning/adding-and-scheduling-tasks.md): Learn how to add tasks to the Gantt chart, set dates, create tasks on the fly, and understand how task tracker sync works with the timeline.
- [Dependencies](https://help.ducalis.io/llms/docs/planning/dependencies.md): Learn how to create, manage, and remove visual links and scheduling dependencies between tasks in the Gantt chart.
- [Organizing and Navigating](https://help.ducalis.io/llms/docs/planning/organizing-and-navigating.md): Learn how to sort, group, filter, customize columns, and navigate the Gantt chart timeline.
- [Task Tracker Sync](https://help.ducalis.io/llms/docs/planning/task-tracker-sync.md): Learn how the Gantt chart works with tasks synced from external task trackers — what syncs, what does not, and how tasks behave when they leave the Backlog.
- [Gantt Chart in Reports](https://help.ducalis.io/llms/docs/planning/gantt-in-reports.md): Learn how to use the Gantt chart inside Reports to plan across multiple Boards — combine bugs, features, and tech debt into a single timeline.
- [Feedback & Voting](https://help.ducalis.io/llms/docs/feedback-voting/index.md): Collect and manage customer feedback with voting boards and public roadmaps
- [Voting Boards](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/index.md): Create and customize Voting Boards to collect customer feedback and share your product roadmap with Ducalis.
- [Voting Board](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/voting-board.md): Create a Voting Board to collect and manage customer feedback. Learn how to set up boards, customize appearance, and configure privacy settings.
- [Roadmap](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/how-to-create-a-product-roadmap.md): Create and customize a public roadmap to visualize development progress, collect customer feedback, and keep users informed about upcoming features.
- [Hide Roadmap](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/hide-roadmap.md): Create and customize a public roadmap to visualize development progress, collect customer feedback, and keep users informed about upcoming features.
- [Appearance](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/customizing-voting-boards.md): Customize your Voting Board appearance with your logo, brand colors, and language to match your brand identity and provide a consistent experience.
- [Privacy](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/voting-board-privacy.md): Control who can access your Voting Board with four privacy methods, from public access to restricted email domains.
- [Languages](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/different-languages-for-different-voting-boards.md): Create multiple Voting Boards in different languages to communicate with international customers in their native language.
- [Custom domain](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/setting-up-a-custom-domain-for-voting-boards.md): Configure a custom domain for your Voting Board to match your brand. Learn how to set up DNS records and enable custom domain settings.
- [Description](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/voting-board-description.md): Customize the welcome message on your Voting Board to guide voters on what feedback to share and how you'll respond to it.
- [Voting scale](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/upvotes-and-votes-display-for-the-voting-board.md): Choose how Voters upvote Ideas—multiple votes per Idea or single upvotes—and customize voting scales to match your feedback collection needs.
- [Google Tag Manager](https://help.ducalis.io/llms/docs/feedback-voting/voting-boards/add-the-google-tag-manager-code-to-voting-boards.md): Track analytics on your Voting Boards by integrating Google Tag Manager to monitor user behavior and engagement.
- [Voting Public Ideas](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/index.md): Explore how to collect, manage, and organize customer feedback through public voting boards, including idea creation, voter interactions, and backlog integration.
- [Create Ideas](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/creating-an-idea.md): Learn how to create Ideas on Voting Boards from Backlog, manually, via CSV import, API, integrations, or by importing from Canny—multiple ways to gather feedback.
- [CSV import](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/import-ideas-via-csv-to-your-voting-board.md): Learn how to import Ideas via CSV to your Voting Board, migrate data from other tools, and add imported Ideas to your Backlog.
- [Email-to-Idea](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/email-to-idea-conversion.md): Learn how to convert customer requests from email into Ideas on your Voting Board. Forward emails to a unique address to create draft Ideas automatically.
- [Voice messages](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/create-ideas-from-voice-messages.md): Learn how to convert voice messages from Telegram, Slack, or Discord into Ideas using AI transcription and formatting on your Voting Board.
- [Card customization](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/customize-voting-idea-card-display.md): Learn how to customize Idea cards and Create Idea forms on your Voting Board to control field visibility, order, and voter input options.
- [Statuses](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/public-idea-statuses.md): Learn how to create and customize Idea statuses, set Start and Done columns, and keep voters informed about feature progress automatically.
- [Add to backlog](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/adding-public-ideas-to-your-internal-backlog.md): Learn how to convert public Ideas from your Voting Board to internal Issues, link them to existing tasks, and keep your backlog in sync with Voter feedback.
- [Votes, Comments and Mentions on Ideas](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/votes-commenting-mentions-on-ideas.md): Learn how voters interact with Ideas through voting, commenting, and mentions. Vote on behalf of customers, track feedback, and notify users via email.
- [Move and copy ideas](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/move-copy-ideas-from-one-board-to-another.md): Learn how to move or copy Ideas between Voting Boards to organize feedback efficiently. Transfer Ideas without manual recreation and preserve votes.
- [Merge Duplicated Ideas](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/merge-duplicated-ideas.md): How to merge similar public ideas to avoid duplicates.
- [Similar Ideas Suggestions](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/similar-ideas-suggestions.md): Discover how similar Idea suggestions automatically help Voters avoid duplicates by showing existing Ideas as they type, reducing clutter on your board.
- [Idea templates](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/template-for-new-public-idea.md): Learn how to create idea templates that guide voters to submit clear, structured feature requests and improve feedback quality on your Voting Board.
- [Delete votes](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/delete-voters-votes.md): Learn how to delete outdated votes from Ideas while keeping Voters and their requests on your Voting Board. Remove votes without affecting Voter accounts.
- [Import from Canny](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/how-to-import-feedback-from-canny.md): Learn how to migrate Canny feedback to your Voting Board, preserving posts, votes, comments, members, and subscribers using your Canny API key.
- [Change author](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/change-the-author-of-a-public-idea.md): Learn how to reassign Idea authorship to properly attribute feature requests, track which Voters submitted specific Ideas, and filter Ideas by Company.
- [Status automation](https://help.ducalis.io/llms/docs/feedback-voting/public-ideas/status-auto-update-rules.md): Learn how to automate status updates for Ideas linked to backlog issues, keeping your Voting Board in sync with your task tracker automatically.
- [All Voters and Subscribers](https://help.ducalis.io/llms/docs/feedback-voting/voters/index.md): Manage external users who interact with your Voting Boards—track votes, Ideas, comments, and control who receives notifications.
- [All Voters](https://help.ducalis.io/llms/docs/feedback-voting/voters/how-to-manage-voters-and-subscribers.md): Manage external users, subscribers, and companies in the All Voters section. Track votes, ideas, comments, and control who receives notifications.
- [Manage voters](https://help.ducalis.io/llms/docs/feedback-voting/voters/how-to-manage-voters-and-subscribers-2.md): View Voter details, manage subscriptions and access, add new Voters, perform bulk actions, and export Voter lists.
- [Subscribers](https://help.ducalis.io/llms/docs/feedback-voting/voters/what-is-a-subscriber.md): Subscribers receive notifications from your Voting Boards. Learn about subscriber limits, pricing, and how to manage your subscriber count across plans.
- [Voting Board SDK](https://help.ducalis.io/llms/docs/feedback-voting/sdk/index.md): Embed Voting Boards and widgets, authenticate users, and integrate Ducalis into your product.
- [Embed widget](https://help.ducalis.io/llms/docs/feedback-voting/sdk/embedding-customizing-changelog-widget.md): Embed and customize the changelog and feedback widget to notify users about new features and collect feedback directly in your product.
- [Embed as iframe](https://help.ducalis.io/llms/docs/feedback-voting/sdk/embed-a-voting-board-as-a-frame.md): Embed your Voting Board directly into your product using iframe code. Users access the board without leaving your application seamlessly.
- [SSO authentication](https://help.ducalis.io/llms/docs/feedback-voting/sdk/single-sign-on-sso-for-authorizing-users-on-voting-boards.md): Pre-authorize users to your Voting Board so they can submit and vote on Ideas without separate login. Required for private boards.
- [Analytics](https://help.ducalis.io/llms/docs/feedback-voting/sdk/public-ideas-analytics.md): Track how Voters engage with completed Ideas published to your Changelog to measure feature adoption and awareness.
- [API](https://help.ducalis.io/llms/docs/feedback-voting/sdk/the-ducalis-api-for-voting-boards.md): Build custom integrations and automate workflows with the API. Read and write Voting Board data, manage Ideas, Voters, votes, comments, and statuses.
- [Filter by Voter metadata](https://help.ducalis.io/llms/docs/feedback-voting/sdk/filter-feedback-using-voters-metadata.md): Filter feedback based on customer attributes like company name, plan type, or role to focus on priority segments.
- [Unsubscribed users](https://help.ducalis.io/llms/docs/feedback-voting/sdk/import-export-list-of-unsubscribed-users-for-voting-boards.md): Import and export lists of unsubscribed users via CSV or API to manage email preferences for your Voting Board.
- [Custom email domain](https://help.ducalis.io/llms/docs/feedback-voting/sdk/send-release-notes-from-your-own-domain.md): Configure your own email domain to send Voting Board notifications, building trust with a professional, branded sender address.
- [Release Notes](https://help.ducalis.io/llms/docs/release-notes/index.md): Explore Release Notes to announce product updates, automate changelog announcements, and keep subscribers informed about new features.
- [Changelog page overview](https://help.ducalis.io/llms/docs/release-notes/the-changelog-page.md): Learn how the Changelog page displays product updates, announcements, and release notes to keep users informed.
- [Create changelog](https://help.ducalis.io/llms/docs/release-notes/how-to-create-changelog.md): Learn how to create a public changelog to announce product updates, add announcements, use labels for filtering, and embed the changelog in your product.
- [Release Notes overview](https://help.ducalis.io/llms/docs/release-notes/what-are-release-notes.md): Learn how Release Notes help you announce completed features, send updates to subscribers, and keep customers informed about product changes.
- [Compose Release Note](https://help.ducalis.io/llms/docs/release-notes/composing-a-release-note.md): Learn how to create Release Notes with templates, add feature blocks, configure voting board updates, and schedule announcements for subscribers.
- [Creating announcements](https://help.ducalis.io/llms/docs/release-notes/creating-announcements.md): Learn how to create Release Notes announcements manually, with AI assistance, or automatically when features move to Done status.
- [Release Notes Template](https://help.ducalis.io/llms/docs/release-notes/template.md): Learn how to create and customize release notes templates to save time and maintain brand consistency across announcements.
- [Auto Release Notes](https://help.ducalis.io/llms/docs/release-notes/voting-board-auto-digest.md): Learn how to generate and send automated release note digests to subscribers, keeping them informed about Voting Board activity and updates.
- [Block customization](https://help.ducalis.io/llms/docs/release-notes/customizing-the-blocks.md): Customize Release Note blocks to match your style. Add, delete, hide, or reorder Announcement and Call to Action blocks to highlight what matters most to your users.
- [Send](https://help.ducalis.io/llms/docs/release-notes/sending-the-release-note.md): Learn how to preview, schedule, or send Release Notes immediately. Test emails, schedule delivery, or cancel scheduled announcements as needed.
- [Webhooks](https://help.ducalis.io/llms/docs/release-notes/setup-webhooks-to-automate-voting-board-events.md): Learn how to automate Voting Board status updates and release notes with webhooks. Connect CI tools like Jenkins or Bamboo to trigger actions after deployments.
- [Automation](https://help.ducalis.io/llms/docs/release-notes/automate-the-process-of-creating-and-sending-release-notes.md): Learn how to automate release notes creation and sending with templates, scheduled digests, and status auto-update rules.
- [Edit release dates](https://help.ducalis.io/llms/docs/release-notes/change-a-features-release-date.md): Learn how to change announcement release dates on your Changelog to adjust when features appear as published.
- [Integrations](https://help.ducalis.io/llms/docs/integrations/index.md): Explore Ducalis integrations to connect task trackers, sync priority rankings, and capture customer feedback from communication tools.
- [Jira Cloud](https://help.ducalis.io/llms/docs/integrations/jira-cloud/index.md): Integrate Ducalis with Jira Cloud to import issues, prioritize them, and sync rankings back to your Jira backlog.
- [Connect](https://help.ducalis.io/llms/docs/integrations/jira-cloud/issues-import.md): Connect Jira Cloud to import issues and sync prioritization results back to your Jira backlog.
- [Import using filters](https://help.ducalis.io/llms/docs/integrations/jira-cloud/importing-issues-from-jira-cloud-using-jira-filters.md): Use Jira saved filters, JQL queries, or custom filters to select which issues to import from Jira Cloud.
- [Back Sync Overview](https://help.ducalis.io/llms/docs/integrations/jira-cloud/2-way-sync-with-jira.md): Sync prioritization and voting results from Ducalis back to Jira Cloud custom fields automatically on a schedule.
- [Step 1: Custom fields](https://help.ducalis.io/llms/docs/integrations/jira-cloud/2-way-sync-part-1-jira-custom-fields-creation.md): Set up custom fields in Jira Cloud to receive synced priority rankings and alignment data.
- [Step 2: Board fields](https://help.ducalis.io/llms/docs/integrations/jira-cloud/2-way-sync-part-2-custom-fields-setting-for-a-jira-board.md): Configure Jira Cloud board settings to display Ducalis rankings in Backlog and Active Sprints, and order issues by priority.
- [Existing fields](https://help.ducalis.io/llms/docs/integrations/jira-cloud/use-existing-fields-for-back-sync.md): Map existing Jira Cloud fields to sync priority rankings without creating new custom fields.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/jira-cloud/push-to-jira.md): Send issues you create in Ducalis to Jira Cloud. Push issues from your prioritization board or convert Ideas from your voting board.
- [Jira Server](https://help.ducalis.io/llms/docs/integrations/jira-server/index.md): Prioritize Jira Server issues and sync rankings back to your self-hosted instance with Ducalis.
- [OAuth authentication](https://help.ducalis.io/llms/docs/integrations/jira-server/oauth-authentication-for-jira-server.md): Connect Jira Server to prioritize issues using secure OAuth authentication.
- [Personal Access Tokens](https://help.ducalis.io/llms/docs/integrations/jira-server/integrate-with-personal-access-tokens-for-enterprise-only.md): Authenticate Jira Server connections using personal access tokens (PATs). Create secure tokens, set expiration dates, and connect safely without passwords.
- [Import issues](https://help.ducalis.io/llms/docs/integrations/jira-server/issues-import.md): Import issues from Jira Server using Product filters, Jira filters, or JQL queries to prioritize in Ducalis.
- [Sync Back](https://help.ducalis.io/llms/docs/integrations/jira-server/two-way-sync-with-jira-server.md): Automatically sync issue priority rankings, total scores, criterion scores, and score statuses from Ducalis back to Jira Server custom fields.
- [Sync Back with existing fields](https://help.ducalis.io/llms/docs/integrations/jira-server/back-sync-to-jira-server-using-existing-fields.md): Use existing custom fields in Jira Server for Sync Back instead of creating new ones. Map your tracker's fields to priority data and automate synchronization.
- [Sort by priority ranking](https://help.ducalis.io/llms/docs/integrations/jira-server/sorting-issues-in-jira-server-by-order-of-priority-ranking.md): Learn how to sort Jira Server issues by priority ranking using custom fields synced from your prioritization process to organize boards effectively.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/jira-server/push-to-jira-server.md): Push issues from your board and ideas from your voting board to Jira Server. Create issues in Jira without leaving Ducalis.
- [JQL filters](https://help.ducalis.io/llms/docs/integrations/jira-server/using-jql-filters-when-importing-issues-from-jira-server.md): Use JQL filters to import specific Issues from Jira Server based on advanced query criteria.
- [Asana](https://help.ducalis.io/llms/docs/integrations/asana/index.md): Prioritize Asana tasks and sync priority rankings back to custom fields automatically with Ducalis.
- [Connect](https://help.ducalis.io/llms/docs/integrations/asana/integrating-asana.md): Learn how to connect Asana to import tasks and projects for prioritization. Set up real-time sync and manage import filters.
- [Sync Back](https://help.ducalis.io/llms/docs/integrations/asana/two-way-sync-with-asana.md): Send priority rankings and team alignment scores from Ducalis to Asana custom fields automatically on a schedule you control.
- [Push Issues](https://help.ducalis.io/llms/docs/integrations/asana/push-to-asana.md): Send Issues created in Ducalis to Asana projects. Push prioritized tasks and convert Voting Board Ideas into Asana tasks instantly.
- [Add Prioritization frameworks](https://help.ducalis.io/llms/docs/integrations/asana/priority-rice-ice-wsjf-framework.md): Add RICE, ICE, WSJF, or custom prioritization frameworks to Asana. Works with free or paid plans. Full setup takes 2 minutes.
- [ClickUp](https://help.ducalis.io/llms/docs/integrations/clickup/index.md): Prioritize ClickUp tasks and sync rankings back to custom fields automatically with Ducalis.
- [Connect](https://help.ducalis.io/llms/docs/integrations/clickup/integrating-clickup.md): Connect ClickUp to sync tasks with your prioritization board. Import issues automatically with filters and enable real-time updates.
- [Sync Back – Part 1](https://help.ducalis.io/llms/docs/integrations/clickup/two-way-sync-with-clickup.md): Sync priority rankings and scores back to ClickUp custom fields. Create workspace-wide custom fields or map existing ones.
- [Space-level fields – Part 2](https://help.ducalis.io/llms/docs/integrations/clickup/two-way-sync-with-clickup-2nd-option-for-custom-fields.md): Create custom fields in individual ClickUp spaces to sync priority data at the workspace level instead of across your entire account.
- [Existing fields](https://help.ducalis.io/llms/docs/integrations/clickup/back-sync-to-clickup-using-existing-fields.md): Learn how to sync priority data back to ClickUp using your existing custom fields. Rename fields or map them directly without creating duplicates.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/clickup/push-to-clickup.md): Send Issues created in Ducalis directly to ClickUp. Push from your Backlog or convert Voting Board Ideas to ClickUp tasks in seconds.
- [Linear](https://help.ducalis.io/llms/docs/integrations/linear/index.md): Prioritize Linear issues, projects, and initiatives alongside your other work.
- [Connect](https://help.ducalis.io/llms/docs/integrations/linear/integrating-linear.md): Import and sync Linear projects, initiatives, and issues for prioritization in your Board.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/linear/push-to-linear.md): Create Linear issues directly from your Board or Voting Board Ideas without switching tools.
- [Projects and Initiatives](https://help.ducalis.io/llms/docs/integrations/linear/beta-linear-projects-and-initiavies-points.md): Learn about current limitations when importing Linear Projects and Initiatives during the beta release.
- [Real-time updates](https://help.ducalis.io/llms/docs/integrations/linear/webhook-for-private-linear-teams.md): Create a Linear webhook to receive real-time updates for issues imported from private teams.
- [Trello](https://help.ducalis.io/llms/docs/integrations/trello/index.md): Prioritize Trello cards and sync rankings back automatically.
- [Connect](https://help.ducalis.io/llms/docs/integrations/trello/integration.md): Connect Trello to import cards as issues and enable real-time sync for prioritization.
- [Back Sync](https://help.ducalis.io/llms/docs/integrations/trello/2-way-sync-with-trello-sort-trello-cards-by-order-of-priority-ranking-in-the-ducalis-custom-field.md): Sync issue rankings back to Trello and auto-sort cards by priority using Butler automation.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/trello/push-to-trello.md): Send Issues you create in Ducalis to Trello cards and lists.
- [YouTrack](https://help.ducalis.io/llms/docs/integrations/youtrack/index.md): Prioritize YouTrack issues and sync rankings back to custom fields with Ducalis.
- [Token authentication](https://help.ducalis.io/llms/docs/integrations/youtrack/token-based-authentication-for-youtrack.md): Learn how to securely connect YouTrack to Ducalis using permanent token authentication, offering simple management and granular access control.
- [Import issues](https://help.ducalis.io/llms/docs/integrations/youtrack/youtrack-issue-import.md): Import YouTrack issues into your board for prioritization. Apply custom filters and enable live sync to keep tasks automatically updated in real time.
- [Sync Back](https://help.ducalis.io/llms/docs/integrations/youtrack/2-way-sync-with-youtrack.md): Sync priority rankings and scores back to YouTrack custom fields automatically or manually.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/youtrack/push-to-youtrack.md): Send Issues created in Ducalis to YouTrack projects. Push prioritized feedback from Voting Boards or new Issues directly to your development tracker.
- [Kaiten](https://help.ducalis.io/llms/docs/integrations/kaiten/index.md): Articles about Kaiten
- [Integrating](https://help.ducalis.io/llms/docs/integrations/kaiten/connect-kaiten-and-import-issues.md): Learn how to connect Kaiten using an API key and import issues for prioritization. Step-by-step guide to authenticate and sync your Kaiten boards.
- [Sync Issues](https://help.ducalis.io/llms/docs/integrations/kaiten/importing-issues-from-kaiten.md): How to import issues for issue prioritization from Kaiten.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/kaiten/push-to-kaiten.md): How to send Issues you create in Ducalis to Kaiten.
- [GitHub](https://help.ducalis.io/llms/docs/integrations/github/index.md): Prioritize GitHub issues and sync rankings back to your projects automatically with Ducalis.
- [Connect Organization](https://help.ducalis.io/llms/docs/integrations/github/integrating-github-organization.md): Connect your GitHub organization to Ducalis to import issues for prioritization. Install the app, select repositories, and apply filters.
- [Connect personal account](https://help.ducalis.io/llms/docs/integrations/github/integrate-and-import-issues-from-github-personal-account.md): Integrate GitHub personal account with your Board to import issues for prioritization and sync changes bidirectionally.
- [Sync Back](https://help.ducalis.io/llms/docs/integrations/github/back-sync-with-github.md): Sync prioritization scores and voting results from your boards back to GitHub custom fields automatically or manually.
- [Push issues](https://help.ducalis.io/llms/docs/integrations/github/push-to-github.md): Create GitHub issues directly from your prioritization board or voting board without leaving your workflow. Push issues or Ideas to GitHub.
- [Discord](https://help.ducalis.io/llms/docs/integrations/discord/index.md): Capture customer feedback from Discord and turn messages into votable ideas.
- [Capture Ideas](https://help.ducalis.io/llms/docs/integrations/discord/capture-ideas.md): Learn how to convert Discord messages from customers and teammates into public ideas.
- [Mattermost](https://help.ducalis.io/llms/docs/integrations/mattermost/index.md): Connect Mattermost to capture ideas and receive notifications.
- [Capture Ideas](https://help.ducalis.io/llms/docs/integrations/mattermost/capture-ideas.md): Turn Mattermost messages into public ideas for your Voting board. Set up slash commands to capture product feedback directly from your team channels.
- [Notifications](https://help.ducalis.io/llms/docs/integrations/mattermost/notifications.md): Set up Mattermost notifications for prioritization and Voting board updates. Configure personal direct messages and team-wide channel notifications.
- [Slack](https://help.ducalis.io/llms/docs/integrations/slack/index.md): Connect Slack to capture feedback, receive notifications, and get daily digests.
- [Capture Ideas](https://help.ducalis.io/llms/docs/integrations/slack/capture-ideas.md): Learn how to convert Slack messages from customers and teammates into public ideas.
- [Notifications](https://help.ducalis.io/llms/docs/integrations/slack/notifications.md): How to start receiving Slack notifications about your voting board activities.
- [Daily Digest](https://help.ducalis.io/llms/docs/integrations/slack/daily-digest.md): Get Voting board activity updates in Slack.
- [Telegram](https://help.ducalis.io/llms/docs/integrations/telegram/index.md): Connect Telegram to capture feedback and receive notifications.
- [Capture Ideas](https://help.ducalis.io/llms/docs/integrations/telegram/capture-ideas.md): Learn how to convert Telegram messages from customers into public ideas.
- [Notifications](https://help.ducalis.io/llms/docs/integrations/telegram/notifications.md): Receive prioritization and Voting board notifications in Telegram. Connect the Telegram bot to get real-time updates in your direct messages.
- [Yandex.Tracker](https://help.ducalis.io/llms/docs/integrations/yandex-tracker/index.md): Prioritize Yandex.Tracker issues and sync rankings back to custom fields with Ducalis.
- [Connect](https://help.ducalis.io/llms/docs/integrations/yandex-tracker/connecting-yandex-tracker.md): Connect Yandex.Tracker to import issues from queues for prioritization. Set up OAuth authentication and configure import filters.
- [Sync Back](https://help.ducalis.io/llms/docs/integrations/yandex-tracker/two-way-sync-with-yandex-tracker.md): Send priority rankings from your prioritization board to Yandex.Tracker custom fields. Configure field mapping and sync schedules.
- [Push Issues](https://help.ducalis.io/llms/docs/integrations/yandex-tracker/push-to-yandex-tracker.md): Create issues directly in Yandex.Tracker from your prioritization board. Configure default values and push new work items to your queues.
- [Platform & Settings](https://help.ducalis.io/llms/docs/platform/index.md): Manage your organization, users, notifications, and platform settings
- [Organization](https://help.ducalis.io/llms/docs/platform/organization/index.md): Explore Organization management to control member access, configure settings, manage billing, and secure your team's data.
- [Signup mode](https://help.ducalis.io/llms/docs/platform/organization/members-signup-mode.md): Learn how new members can join your organization via domain-based signup or invitations. Configure registration settings to control team access.
- [Invite teammates](https://help.ducalis.io/llms/docs/platform/organization/inviting-teammates-and-user-roles.md): Learn how to invite teammates to your organization, share access links or send email invitations, and manage user roles effectively.
- [Invite from task tracker](https://help.ducalis.io/llms/docs/platform/organization/invite-teammates-from-your-task-tracker-to-your-ducalis-organization.md): Learn how to invite teammates from your connected task tracker to collaborate on prioritization and assign them Board roles.
- [User roles](https://help.ducalis.io/llms/docs/platform/organization/users-roles.md): Explore user roles and permissions in Ducalis: Owner, Admin, Member, Viewer, and Voter capabilities for boards, settings, and organization management.
- [Settings](https://help.ducalis.io/llms/docs/platform/organization/organization-settings.md): Learn how to configure organization settings including name, timezone, member sign-up mode, security, and billing options.
- [Account settings](https://help.ducalis.io/llms/docs/platform/organization/account-settings.md): Update your personal account settings including avatar, name, email address, and theme preferences.
- [Billing and plans](https://help.ducalis.io/llms/docs/platform/organization/billing-plans-and-trial-period.md): Learn how to choose a plan, manage billing, and understand trial periods for your account.
- [Manage Integrations](https://help.ducalis.io/llms/docs/platform/organization/managing-integrations.md): Learn how to manage all task tracker integrations from one central page. Connect new trackers, view instances, and remove integrations.
- [Delete data](https://help.ducalis.io/llms/docs/platform/organization/account-or-tracker-complete-removal.md): Learn how to permanently delete tracker integrations, organization members, or your entire account with all data completely erased.
- [Board ownership transfer](https://help.ducalis.io/llms/docs/platform/organization/change-the-board-owner.md): Learn how to transfer Board ownership to another user for managing task tracker integrations and sync settings.
- [Data security & privacy](https://help.ducalis.io/llms/docs/platform/organization/data-security-privacy.md): Learn how we protect your data with encryption, role-based access, privacy controls, and GDPR compliance to keep your information secure.
- [Data protection](https://help.ducalis.io/llms/docs/platform/organization/data-protection.md): Learn how we protect your data under GDPR, including your rights to access, rectification, erasure, and portability. Understand data protection principles and request procedures.
- [Enterprise features](https://help.ducalis.io/llms/docs/platform/organization/for-enterprises.md): Discover enterprise features including VPN tunnels, dedicated hosting, SSO with ADFS or Keycloak, custom pricing, and dedicated onboarding to scale securely.
- [Export data](https://help.ducalis.io/llms/docs/platform/organization/export-csv.md): Learn how to export Issues, Users, Ideas, and Voters from your account as CSV files for analysis.
- [Filters and Search](https://help.ducalis.io/llms/docs/platform/filters/index.md): Explore filter creation, sharing, and search tools to find specific issues and ideas across Ducalis boards quickly.
- [Create and manage filters](https://help.ducalis.io/llms/docs/platform/filters/how-to-create-and-use-filters.md): Learn how to create, save, and manage filters to quickly find specific issues and ideas across your boards. Control filter visibility and access.
- [Filter options](https://help.ducalis.io/llms/docs/platform/filters/filter-ideas-under-the-voting-board-admin-view.md): Explore all filter types for Ideas and Issues—by Voter data, Alignment, Criteria, linked Issues, and task tracker fields.
- [Duplicate a filter](https://help.ducalis.io/llms/docs/platform/filters/duplicate-a-filter.md): Learn how to duplicate a filter to create variations quickly without starting from scratch. Copy filters on your board to reuse and customize them.
- [Share via URL](https://help.ducalis.io/llms/docs/platform/filters/how-to-share-a-filter-using-its-url-link.md): Learn how to share filter settings with teammates by copying the URL. Anyone with the link and permissions can view your filtered view.
- [Filters and search](https://help.ducalis.io/llms/docs/platform/filters/filters-labels-and-quick-search.md): Learn how to use filters, labels, and quick search to navigate Voting Boards and locate ideas quickly.
- [Board navigation](https://help.ducalis.io/llms/docs/platform/filters/switching-between-boards-and-boards-filters.md): Learn how to quickly navigate between Boards using keyboard shortcuts and filters to find prioritization, report, and Voting Boards instantly.
- [AI](https://help.ducalis.io/llms/docs/platform/ai/index.md): Explore AI features to generate announcements, create public Ideas, and write backlog issue descriptions automatically with Ducalis.
- [Create Public Ideas Using AI](https://help.ducalis.io/llms/docs/platform/ai/create-public-ideas-using-ai.md): Learn how to use AI to create detailed, public-facing Ideas for your Voting Board from internal backlog Issues automatically.
- [Create Announcements Using AI](https://help.ducalis.io/llms/docs/platform/ai/create-announcements-using-ai.md): Learn how to create release announcements using AI for completed features. Generate, edit, and publish announcement drafts automatically when Ideas reach Done status.
- [Create Backlog Issues Using AI](https://help.ducalis.io/llms/docs/platform/ai/create-backlog-issues-using-ai.md): Learn how to use AI to generate clear, detailed issue descriptions from brief notes with one click. Save time writing and improve team clarity.
- [Notifications](https://help.ducalis.io/llms/docs/platform/notifications/index.md): Explore notification settings to stay informed about Issues, Ideas, votes, and team updates via email, Slack, or Mattermost.
- [Personal notifications](https://help.ducalis.io/llms/docs/platform/notifications/my-notifications.md): Manage personal email and chat notifications for tasks, Ideas, and account updates in your workspace.
- [Team Notifications](https://help.ducalis.io/llms/docs/platform/notifications/team-notifications.md): Learn how to set up team-wide notifications via Slack or Mattermost for sprint reports, voting board activity, new ideas, comments, and votes.
- [Email digest](https://help.ducalis.io/llms/docs/platform/notifications/voting-board-email-digest.md): Learn how to receive daily Voting Board activity summaries via email, including new Ideas, upvotes, comments, and subscriber updates.
- [Voter notifications](https://help.ducalis.io/llms/docs/platform/notifications/voting-board-notifications-for-voters.md): Learn how Voters receive email notifications for Voting Board activity including status updates, comments, mentions, and merges.
- [FAQs](https://help.ducalis.io/llms/docs/platform/faqs/index.md): Find quick answers to common questions about Ducalis pricing, user roles, issue import, and account settings.
- [Free for open source and non-profits](https://help.ducalis.io/llms/docs/platform/faqs/free-for-open-source-and-non-profits.md): Get free access to prioritization, roadmaps, and feedback tracking for open source projects and non-profit organizations. Apply for 100% discount today.
- [Pricing](https://help.ducalis.io/llms/docs/platform/faqs/what-is-the-price.md): Find current pricing and plan information. Visit our pricing page for the latest details on features and subscription costs.
- [Should I Pay for Voters?](https://help.ducalis.io/llms/docs/platform/faqs/should-i-pay-for-voters.md): Learn why Voters are free on all plans. Voters submit feedback on your public Voting Board without accessing your account.
- [Users vs Voters](https://help.ducalis.io/llms/docs/platform/faqs/what-is-the-difference-between-account-users-and-voters.md): Learn the difference between Users and Voters. Users prioritize roadmaps internally. Voters submit feedback externally. You only pay for Users, never for Voters.
- [Are all issues imported automatically?](https://help.ducalis.io/llms/docs/platform/faqs/are-all-issues-imported-automatically.md): Learn how issue import filters work in task tracker integrations. Control which issues (tasks, stories, bugs) sync to your board by status, assignee, and more.
- [Missing Jira filters](https://help.ducalis.io/llms/docs/platform/faqs/dont-see-my-filter.md): Fix missing Jira import filters by setting correct permissions. Learn how to make filters Public in Jira Cloud or set Any logged-in user access in Jira Server.
- [Issue types to import](https://help.ducalis.io/llms/docs/platform/faqs/what-types-of-issues-should-i-choose-for-import.md): Learn which issue types to import for prioritization. Focus on Stories and Tasks with To Do or In Progress status. Exclude Done, In Review, and Test items.
- [Notification timing](https://help.ducalis.io/llms/docs/platform/faqs/why-do-notifications-come-at-the-wrong-time.md): Fix notification timing issues by checking your timezone settings. Incorrect timezone is the most common cause of notifications arriving at the wrong time.
- [Rename organization](https://help.ducalis.io/llms/docs/platform/faqs/can-i-change-the-name-of-my-organization.md): Learn how to rename your organization. Navigate to Organization Settings to update the organization name at any time.

## Frameworks
- [Prioritization Frameworks](https://help.ducalis.io/llms/frameworks/index.md): Explore prioritization frameworks including RICE, WSJF, ICE, and weighted decision matrices. Download free templates for Google Sheets and Notion.
- [RICE Framework](https://help.ducalis.io/llms/frameworks/rice-framework-reach-impact-confidence-effort.md): Learn how to use the RICE Framework formula to prioritize projects. Calculate scores for Reach, Impact, Confidence, and Effort. Download free templates.
- [WSJF Agile Framework](https://help.ducalis.io/llms/frameworks/wsjf-guide-weighted-shortest-job-first-agile-framework.md): Learn how to calculate WSJF scores and prioritize backlogs using business value, time criticality, and job size. Apply ready-to-use templates with Fibonacci scales.
- [ICE Framework](https://help.ducalis.io/llms/frameworks/ice-framework-impact-confidence-ease-of-implementation-prioritization.md): Learn how the ICE Prioritization Framework helps you evaluate Impact, Confidence, and Ease to achieve rapid growth. Start with a free customizable template.
- [Optimize the Eisenhower Matrix for Maximum Potential](https://help.ducalis.io/llms/frameworks/how-to-optimize-the-eisenhower-matrix-for-maximum-potential.md): Learn how to use the Eisenhower Matrix to prioritize urgent and important tasks, optimize team alignment, and adapt prioritization to today's dynamic business environment.
- [Value vs Effort Prioritization](https://help.ducalis.io/llms/frameworks/value-vs-effort-prioritization-framework.md): Complete guide to Value vs Effort prioritization framework. Learn the four quadrants, when to use this framework, and how to implement it with your team.
- [Weighted Decision Matrix](https://help.ducalis.io/llms/frameworks/weighted-decision-matrix-prioritization.md): Learn how to prioritize tasks using weighted criteria based on your business metrics like money, activation, retention, and reach.
- [RICE Framework Google Sheets Template](https://help.ducalis.io/llms/frameworks/free-rice-scoring-prioritization-template-for-google-sheets.md): Download a free RICE scoring template for Google Sheets to prioritize features using Reach, Impact, Confidence, and Effort metrics.
- [Weighted Decision Matrix Google Sheets Template](https://help.ducalis.io/llms/frameworks/weighted-decision-matrix-sheets-template.md): Download a free Weighted Decision Matrix Google Sheets template to prioritize your backlog with custom criteria and team collaboration.
- [RICE Framework Notion Template](https://help.ducalis.io/llms/frameworks/rice-framework-notion-template.md): Download a free RICE prioritization template for Notion. Score projects by Reach, Impact, Confidence, and Effort for data-driven decisions.
- [WSJF Google Sheets Template](https://help.ducalis.io/llms/frameworks/wsjf-agile-framework-google-sheets-template.md): Download a free WSJF prioritization template for Google Sheets. Calculate Weighted Shortest Job First scores using SAFe methodology for agile teams.
- [Technical Debt Prioritization Framework Template](https://help.ducalis.io/llms/frameworks/technical-debt-prioritization.md): Technical Debt Prioritization Criteria: 1. Code Knowledge. 2. Severity. 3. Dependency and Scale. 4. Cost of Fixing. The detailed review of understanding the prioritization framework.
- [5 Practical Tips for Prioritizing Technical Debt](https://help.ducalis.io/llms/frameworks/5-tip-prioritizing-technical-debt.md): Learn how to prioritize technical debt effectively using poker estimation, custom frameworks, and team alignment. Balance tech debt with product backlogs for sustainable development.
- [Product-Led Growth Hypothesis Prioritization Framework](https://help.ducalis.io/llms/frameworks/product-leg-growth-hypothesis-prioritization-framework.md): Prioritize growth hypotheses across first session, retention, trial-to-paid, and expansion metrics for B2B PLG companies.
- [Cross-Functional Prioritization Framework for Enterprise](https://help.ducalis.io/llms/frameworks/cross-functional-prioritization-framework-for-enterprise.md): Discover how a retail giant cut planning time by 9x and delivered 5x more impactful features using cross-functional prioritization.

## Guides
- [Guides & Tutorials](https://help.ducalis.io/llms/guides/index.md): Step-by-step guides to help you get started and make the most of the platform
- [Tutorials](https://help.ducalis.io/llms/guides/tutorials/index.md): Explore prioritization frameworks, agile estimation techniques, and Jira integration best practices to help your team make better decisions faster.
- [WSJF Score Formula Calculation in Jira with Examples](https://help.ducalis.io/llms/guides/tutorials/jira-tutorial-wsjf-score-formula-calculation-with-examples.md): Learn how to set up WSJF prioritization in Jira with Cost of Delay calculations and WSJF scoring using custom fields and Jira Automation.
- [Fibonacci Sequence for Agile Estimation](https://help.ducalis.io/llms/guides/tutorials/story-points-how-fibonacci-sequence-works-for-agile-estimation.md): Learn how Fibonacci story points enable faster, more accurate agile estimation. Discover why relative sizing beats hour-based estimates and how to implement Fibonacci scoring in your workflow.
- [Task prioritization matrix: How to use it](https://help.ducalis.io/llms/guides/tutorials/task-prioritization-matrix-how-to-use-it.md): Learn how to use prioritization matrices like Eisenhower, RICE, and WSJF. Involve your team in evaluation and focus on high-impact tasks.
- [Impact-Effort Matrix Guide](https://help.ducalis.io/llms/guides/tutorials/cracking-the-impact-effort-value-prioritization-matrix-secret.md): Learn how to identify low-hanging fruit and prioritize tasks using the Impact-Effort (Value) prioritization matrix with a free professional template.
- [Jira Backlog Order by Priority](https://help.ducalis.io/llms/guides/tutorials/jira-backlog-order-by-priority.md): Learn how to sort Jira backlog by priority using built-in Jira tools and Ducalis. Fix 8 common Jira priority sorting problems with custom fields, filters, and automated prioritization frameworks like RICE, WSJF, and ICE.
- [5 ways to integrate Jira with Google Sheets for prioritization](https://help.ducalis.io/llms/guides/tutorials/5-ways-to-integrate-jira-with-google-sheets-for-prioritization.md): Explore five methods to integrate Jira with Google Sheets for backlog prioritization. Compare real-time 2-way sync, automation tools, plugins, and manual exports to find the best fit for your team.
- [Prioritize tasks fast](https://help.ducalis.io/llms/guides/tutorials/how-to-prioritize-tasks-fast.md): Learn how to establish a fast, structured prioritization process. Discover frameworks, tools, and weekly habits that save teams hundreds of hours while maintaining focus on business goals.
- [Improve sprint planning with task re-evaluation](https://help.ducalis.io/llms/guides/tutorials/improve-sprint-planning-meetings-by-task-re-evaluation.md): Learn how task re-evaluation builds team alignment, reduces sprint planning time, and ensures sprints contain only high-priority work through automated backlog grooming.
- [Problem Statement Guide](https://help.ducalis.io/llms/guides/tutorials/problem-statement-guide.md): Learn how to write clear problem statements that improve team alignment and speed up prioritization. Develop workflows that help teams understand what they do and why.
- [Shared Understanding: What Distinguishes The Best Product Teams](https://help.ducalis.io/llms/guides/tutorials/shared-understanding-what-distinguishes-the-best-product-teams.md): Learn how shared understanding distinguishes great product teams from good ones. Discover why the best product managers empower teams to make decisions instead of answering every question themselves.
- [Solving the Prioritization Nightmare](https://help.ducalis.io/llms/guides/tutorials/solving-issues-prioritization-nightmare.md): Learn how we solved prioritization chaos through transparent criteria and team alignment. Discover the framework that reduced evaluation time and synchronized remote teams without spreadsheet headaches.
- [Canny Alternative [2024]: Pricing, Feature, and Feedback Comparison with Ducalis](https://help.ducalis.io/llms/guides/tutorials/ducalis-best-canny-alternatives-pricing-features-feedback.md): Compare Ducalis and Canny for user feedback management. See pricing differences, feature comparison tables, and integration options to choose the right tool.
- [End User Guides](https://help.ducalis.io/llms/guides/end-user-guides/index.md): Guides to share with your end users and customers — voting board basics, backlog evaluation, and feedback templates.
- [Product Overview](https://help.ducalis.io/llms/guides/end-user-guides/product-overview.md): Explore Ducalis - a unified platform for collecting customer feedback, prioritizing your backlog with team alignment, and automating stakeholder communication.
- [Voting Board terminology](https://help.ducalis.io/llms/guides/end-user-guides/basic-concepts-and-terminology-about-voting-board.md): Learn Voting Board concepts including boards, ideas, votes, comments, labels, roadmaps, and changelog for account users.
- [How to give feedback (template)](https://help.ducalis.io/llms/guides/end-user-guides/how-to-give-feedback.md): Share this template with customers to show them how to submit Ideas, vote, and comment on your Voting Board.
- [Evaluate backlog](https://help.ducalis.io/llms/guides/end-user-guides/how-to-evaluate-backlog.md): Learn how to score backlog issues, ask questions, and track team priorities as an invited member.
- [Getting Started with Prioritization](https://help.ducalis.io/llms/guides/getting-started-prioritization/index.md): Learn how to set up backlog prioritization from importing issues to syncing results with your task tracker.
- [Step 1. Import Backlog](https://help.ducalis.io/llms/guides/getting-started-prioritization/how-to-add-issues-to-a-prioritization-board.md): Learn how to add issues to a prioritization board by importing from task trackers, creating manually, or uploading CSV files.
- [Step 2. Prioritization Framework](https://help.ducalis.io/llms/guides/getting-started-prioritization/how-to-set-up-a-prioritization-criteria-framework.md): Learn how to set up criteria to evaluate your backlog for prioritization. Configure estimators, weights, and scales for effective decision-making.
- [Step 3. Add Users and Assign Criteria](https://help.ducalis.io/llms/guides/getting-started-prioritization/how-to-add-users-to-a-board-and-assign-them-criteria.md): Learn how to add teammates to a Board and assign evaluation Criteria for collaborative prioritization.
- [Step 4. Evaluate Issues for Prioritization](https://help.ducalis.io/llms/guides/getting-started-prioritization/how-to-evaluate-issues-for-prioritization.md): Learn how to score Issues in your backlog using criteria and evaluate priorities with your team.
- [Step 5. View and Analyze Results](https://help.ducalis.io/llms/guides/getting-started-prioritization/how-to-view-and-analyze-prioritization-results.md): Learn how to view and analyze prioritization results on the Backlog and Matrix pages to identify top priorities.
- [Step 6. Sync Prioritization Results to a Task Tracker](https://help.ducalis.io/llms/guides/getting-started-prioritization/two-way-sync-overview.md): Learn how to sync prioritization results to your task tracker automatically. Map fields, schedule syncs, and keep priorities in sync across systems.
- [Advanced Settings and Features](https://help.ducalis.io/llms/guides/getting-started-prioritization/advanced-steps-and-features.md): Explore advanced features in Ducalis including total score formulas, alignment reports, sprint planning, evaluation poker, and custom field criteria for enhanced prioritization.
- [Use case: Roles in the Evaluation process](https://help.ducalis.io/llms/guides/getting-started-prioritization/use-case-how-to-set-up-evaluation-process-and-keep-it-up-to-date.md): Learn how to assign responsibilities to Board Team Leaders, Facilitators, Criteria Managers, and Estimators for effective prioritization workflows.
- [Getting Started with Customer Feedback](https://help.ducalis.io/llms/guides/getting-started-feedback/index.md): Learn how to set up your Voting Board to collect, manage, and act on customer feedback.
- [Step 1. Add Public Ideas](https://help.ducalis.io/llms/guides/getting-started-feedback/add-public-ideas-to-the-voting-board.md): Learn how to add Ideas to your Voting Board using AI-powered conversion, manual creation, CSV import, or Canny migration.
- [Step 2. Customize Voting Board branding](https://help.ducalis.io/llms/guides/getting-started-feedback/step-2-customize-the-voting-board-appearance.md): Learn how to customize your Voting Board colors, logo, and theme to match your brand identity and improve customer recognition.
- [Step 3. Create Idea Templates](https://help.ducalis.io/llms/guides/getting-started-feedback/step-3-create-a-template-for-public-ideas.md): Create idea templates to guide customers when submitting feedback. Templates help structure bug reports, feature requests, and user feedback consistently.
- [Step 4. Set Up Status Auto-Updates](https://help.ducalis.io/llms/guides/getting-started-feedback/step-4-set-up-status-auto-updates.md): Learn how to sync Idea and Issue statuses automatically. Set up rules to update public Idea progress when linked Issue statuses change.
- [Step 5. Changelog](https://help.ducalis.io/llms/guides/getting-started-feedback/step-5-announcements-of-released-features-on-the-changelog-page.md): Learn how to publish announcements of completed Ideas on the Changelog page for subscribers.
- [Next Steps: Advanced Settings and Features](https://help.ducalis.io/llms/guides/getting-started-feedback/next-steps-advanced-settings-and-features.md): Explore advanced Voting Board features including changelog widgets, embedded boards, SSO authorization, custom user data, and domain customization.
- [Getting Started with Release Notes](https://help.ducalis.io/llms/guides/getting-started-releases/index.md): Learn how to create and send Release Notes to keep customers informed about product updates and new features.
- [Step 1. Release Note Structure](https://help.ducalis.io/llms/guides/getting-started-releases/what-are-release-notes-2.md): Learn how Release Notes keep customers informed about product updates, new features, and improvements with email announcements.
- [Step 2. Create Release Notes Template](https://help.ducalis.io/llms/guides/getting-started-releases/step-02-release-notes-templates.md): Learn how to create and use the Release Notes template to maintain uniformity across all your email announcements.
- [Step 3. Add Announcements to a Release Note](https://help.ducalis.io/llms/guides/getting-started-releases/step-03-add-announcements-to-a-release-note.md): Learn how to add Announcements to Release Note emails using AI or manual creation. Automate feature descriptions for Changelog pages.
- [Step 4. Custom Domain for Emails](https://help.ducalis.io/llms/guides/getting-started-releases/step-04-setting-up-custom-domain-for-email-address.md): Set up a custom domain to send release notes from your company email. Increase email open rates with familiar sender addresses.
- [Step 5. Import Subscribers](https://help.ducalis.io/llms/guides/getting-started-releases/step-5-import-the-list-of-subscribers-who-will-receive-the-release-notes.md): Import email subscribers to send Release Notes to your users automatically.
- [How to Get Started with Sprint Planning](https://help.ducalis.io/llms/guides/getting-started-sprints/index.md): Articles about How to Get Started with Sprint Planning
- [Step 1. Sprint Duration](https://help.ducalis.io/llms/guides/getting-started-sprints/step-1-how-to-set-up-a-sprint.md): Learn how to configure sprint settings, set reveal days, and schedule sync back in your sprint planning workflow.
- [Step 2. Set Up Scrum Poker](https://help.ducalis.io/llms/guides/getting-started-sprints/step-2-set-up-the-evaluation-poker.md): Learn how to configure Scrum Poker to hide scores during evaluation, control who can update scores after reveal, and manage final score adjustments.
- [Step 3. Evaluation Progress Report](https://help.ducalis.io/llms/guides/getting-started-sprints/step-3-check-the-evaluation-progress-report.md): Monitor your team's sprint evaluation progress and track completion status across all Estimators.
- [Getting Started with Feedback Widget](https://help.ducalis.io/llms/guides/getting-started-widget/index.md): Learn how to set up the feedback widget to collect user feedback, configure display sections, and customize appearance.
- [Step 1. Configure code](https://help.ducalis.io/llms/guides/getting-started-widget/step-1-configure-code.md): Learn how to install the feedback widget code on your website to capture user feedback at any point in their journey.
- [Step 2. Set what to display](https://help.ducalis.io/llms/guides/getting-started-widget/step-2-set-what-to-display.md): Configure which sections display in your feedback widget alongside the form.
- [Step 3: Customize appearance](https://help.ducalis.io/llms/guides/getting-started-widget/step-3-customize-appearance.md): Customize widget appearance, button position, and branding. Configure background color, text color, placement, and form templates to match your brand.
- [Step 4. Voter identification](https://help.ducalis.io/llms/guides/getting-started-widget/step-4-voters-identification.md): Learn how to identify voters and pass customer data to enhance feedback collection and segmentation.
- [Step 5. Connect messenger](https://help.ducalis.io/llms/guides/getting-started-widget/step-5-connect-messenger.md): Get instant feedback notifications via Slack, Telegram, or Mattermost to respond faster and build customer trust.
- [Best practices](https://help.ducalis.io/llms/guides/getting-started-widget/best-practices.md): Build an effective feedback widget. Learn proven strategies to maximize user engagement and gather valuable customer insights.
- [Definition & Benefits](https://help.ducalis.io/llms/guides/getting-started-widget/what-is-widget.md): Discover what in-app feedback widgets are and how they help you capture real-time user insights without disrupting their workflow.