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#2-way-sync

Sync Back

Sync Back sends your prioritization results from Ducalis to Yandex.Tracker. Your team sees priority rankings directly in their tracker without switching tools.

Prerequisites

Complete the Connect Yandex.Tracker setup first.

How Sync Back works with Yandex.Tracker​

Unlike some integrations, Ducalis cannot automatically create custom fields in Yandex.Tracker. This is due to a Yandex.Tracker platform limitation:

  • Fields cannot be deleted — Once created, fields in Yandex.Tracker can only be hidden, not removed
  • Field names cannot be reused — Hidden fields block the creation of new fields with the same name
  • Orphaned fields accumulate — Auto-creation would leave permanent unused fields if sync is disabled

Instead, Ducalis uses field mapping. You select existing fields in Yandex.Tracker to receive Ducalis data. This gives you full control over your tracker's field structure.

info

Field mapping works the same way as Jira Cloud integration. You choose which existing Yandex.Tracker fields receive Ducalis priority data.

Create fields in Yandex.Tracker​

Before configuring Sync Back, create the custom fields in Yandex.Tracker that will store Ducalis data.

  1. In Yandex.Tracker, go to Administration > Fields.

    [img: Yandex.Tracker Administration menu with Fields option]

  2. Click Create Field.

    [img: Create Field button in Yandex.Tracker]

  3. Create a Number field for priority scores. Recommended name: Priority Score.

    [img: Field creation form with Number type selected]

  4. Create additional fields for other Ducalis data you want to sync:

    • Number field for Alignment score
    • Text field for Ducalis issue link
    • Number fields for individual criterion scores

  5. Make fields available to the queues you're syncing with Ducalis.

    [img: Field visibility settings showing queue selection]

tipp

Use descriptive field names that indicate the data source. This helps your team understand where priority values come from.

Choose fields to sync​

Configure which Ducalis data syncs to Yandex.Tracker and map it to your fields.

  1. Go to Sync settings in your Ducalis board.

    [img: Sync settings location]

  2. Scroll down to Sync-Back Fields.

    [img: Sync-Back Fields section]

  3. Click Add Field.

    [img: Add Field button in Sync-Back Fields]

  4. In the Ducalis Field dropdown, select the data you want to sync:

    • Priority — The calculated priority score
    • Alignment — The alignment score
    • Ducalis Link — URL back to the issue in Ducalis
    • Individual Criterion scores — Scores for each prioritization criterion

    [img: Field dropdown with available options]

  5. In the Yandex.Tracker Field dropdown, select the target field you created.

    [img: Yandex.Tracker Field dropdown showing custom fields]

warnung

Field types must match. A Ducalis number field (Priority, Alignment, criterion scores) requires a Number field in Yandex.Tracker. The Link field requires a Text field.

  1. Repeat steps 3-5 for each field you want to sync.

    [img: Multiple mapped fields in Sync-Back Fields list]

Queue-specific field mapping​

If your queues have different local custom fields, the field mapping adjusts based on your sync configuration.

  • Single queue selected — Only fields available in that queue appear

  • Multiple queues selected — Global fields appear, plus local fields shared across selected queues

    [img: Field dropdown showing queue-specific fields]

Activate Sync Back​

After mapping your fields, activate the sync.

  1. In the Sync-Back Fields section, toggle Activate Sync Back to on.

    [img: Activate Sync Back toggle in off position]

  2. The toggle turns blue when active.

    [img: Activate Sync Back toggle in on position]

  3. Ducalis immediately syncs current prioritization data to Yandex.Tracker.

    [img: Sync in progress indicator]

Schedule automatic sync​

Configure when Ducalis sends updated prioritization data to Yandex.Tracker.

  1. In Sync settings, find the Sync Schedule section.

    [img: Sync Schedule section]

  2. Choose your sync timing:

    By sprint end date — Syncs when your sprint concludes. Useful if you only want final priorities sent after evaluation.

    By custom period — Set a specific interval (daily, weekly, etc.) for automatic syncs.

    [img: Sync Schedule options with both choices visible]

  3. Click Save to apply your schedule.

    [img: Save button for sync schedule]

Manual Sync-Back​

Trigger a sync anytime without waiting for the schedule.

  1. Go to Sync settings.

  2. Click Manual Sync-Back.

    [img: Manual Sync-Back button]

  3. Ducalis sends current prioritization data to Yandex.Tracker immediately.

    [img: Manual sync progress indicator]

Verify Sync Back​

Confirm your data appears correctly in Yandex.Tracker.

  1. Open an issue in Yandex.Tracker that exists in your Ducalis board.

    [img: Issue view in Yandex.Tracker]

  2. Check that your mapped custom fields contain Ducalis data.

    [img: Custom fields showing Priority and Alignment values]

  3. Compare values with the same issue in Ducalis to confirm accuracy.

    [img: Side-by-side comparison showing matching values]

Disable Sync Back​

To stop syncing prioritization data to Yandex.Tracker:

  1. Go to Sync settings.

  2. Toggle Activate Sync Back to off.

    [img: Activate Sync Back toggle being turned off]

  3. Existing data in Yandex.Tracker fields remains. No further updates are sent.

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Disabling Sync Back does not remove the field mapping configuration. Toggle it back on to resume syncing with the same settings.

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