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#issue-import

Connect

Connect Yandex.Tracker to Ducalis to import issues from your queues for prioritization. Once connected, data syncs continuously between both systems.

Before you start​

Yandex.Tracker can be used with two different Yandex platforms. Before connecting, determine which one your organization uses:

  • Yandex.360 for Business — Your organization and users are managed through Yandex.360
  • Yandex.Cloud — Your tracker runs on Yandex Cloud infrastructure

The connection process is the same for both, but you'll need to select the correct option during setup.

Connect Yandex.Tracker​

  1. Go to Sync settings by clicking the Connect button in the lower left corner of your board.

    [img: Sync settings location with Connect button highlighted in lower left]

  2. Click Connect Issue Tracker.

    [img: Connect Issue Tracker button in Sync settings panel]

  3. Under Source, select Yandex.Tracker from the dropdown.

    [img: Source dropdown with Yandex.Tracker option highlighted]

  4. Click Connect Yandex.Tracker.

    [img: Connect Yandex.Tracker button]

  5. The connection form appears. You'll need to provide three pieces of information:

    [img: Yandex.Tracker connection form with empty fields]

Get your OAuth token​

  1. Click the link in the connection form to open the Yandex OAuth page.

    [img: Link to Yandex OAuth page in connection form]

  2. Yandex displays your OAuth token. Copy the token.

    [img: Yandex OAuth page showing the generated token]

  3. Return to Ducalis and paste the token into the OAuth Token field.

    [img: OAuth Token field with pasted token]

informação

Yandex uses a unique OAuth flow. Instead of a popup authorization, you copy the token directly from their page.

Enter your Organization ID​

  1. In a new browser tab, go to your Yandex.Tracker administration settings.

  2. Find the Organization ID on the administration page. Click to copy it.

    [img: Yandex.Tracker administration page with Organization ID and copy button]

  3. Return to Ducalis and paste the Organization ID into the Organization ID field.

    [img: Organization ID field with pasted value]

Select your Yandex platform​

  1. Under Yandex Tracker Type, select which platform your organization uses:

    • Yandex.360 — If your organization uses Yandex.360 for Business
    • Yandex.Cloud — If your tracker runs on Yandex Cloud

    [img: Yandex Tracker Type dropdown with both options visible]

aviso

Selecting the wrong platform type will cause the connection to fail. Verify which platform your organization uses before proceeding.

  1. Enter a Name for this integration. This is for your internal reference in Ducalis.

    [img: Name field with example integration name]

  2. Click Connect.

    [img: Connect button at bottom of form]

  3. Ducalis validates your credentials and establishes the connection. Wait for the confirmation.

    [img: Connection progress indicator]

Import issues​

After connecting, configure which issues to import from Yandex.Tracker.

  1. Select the entity level you want to import. Choose Issues to import tasks from your queues.

    [img: Entity level selection with Issues option]

  2. Under Queues, select one or more queues to import issues from.

    [img: Queue selection dropdown with available queues]

informação

Custom fields displayed in filters depend on which queues you select. Yandex.Tracker has two types of custom fields:

  • Global fields — Visible across all queues in your organization
  • Local fields — Specific to individual queues and only visible when that queue is selected

  1. Apply filters to choose which issues to import:

    • Type — Filter by issue type (Task, Bug, Story, etc.)
    • Status — Filter by current status
    • Custom fields — Filter by any available custom field values

    [img: Import filters configuration with Type and Status dropdowns]

  2. Click Start Import.

    [img: Start Import button]

  3. Ducalis begins importing issues that match your filters. The import progress displays on screen.

    [img: Import progress indicator showing issues being imported]

Your Yandex.Tracker integration is ready. Issues appear in your Ducalis board for prioritization.

Edit Sync-In Conditions​

After the initial import, modify your filters at any time.

  1. Go to Sync settings.

  2. Click Edit Sync-In Conditions.

    [img: Edit Sync-In Conditions link in Sync settings]

  3. Adjust your queue selection or filters.

  4. Click Save to apply changes.

    [img: Save button after editing sync conditions]

New issues matching your updated filters sync automatically. Issues that no longer match the filters remain in Ducalis but stop receiving updates.

Understanding queues vs projects​

Yandex.Tracker uses terminology differently than other trackers:

  • Queues — The primary container for issues, similar to Jira projects. Each queue has its own key prefix for issue identifiers.
  • Projects — A secondary grouping that can include issues from multiple queues, similar to epics or initiatives.

When importing to Ducalis, you select Queues as your source. Projects in Yandex.Tracker are metadata attached to issues, not a separate import level.

Disconnect integration​

To remove the Yandex.Tracker integration:

  1. Go to Sync settings.

  2. Click Disconnect next to your Yandex.Tracker connection.

    [img: Disconnect link in Sync settings]

  3. Confirm the disconnection when prompted.

aviso

Disconnecting removes the sync relationship. Issues already in Ducalis remain but stop updating from Yandex.Tracker.

What's next​

After connecting and importing issues, set up two-way sync to send prioritization results back to Yandex.Tracker:

Última atualização: Hoje