Canny Alternative [2024]: Pricing, Feature, and Feedback Comparison with Ducalis
An honest comparison of two user feedback management tools. All information was current as of February 20, 2024.
Main Differences
The main differences lie in product philosophy and how these tools handle user requests.
Canny focuses exclusively on user feedback.
Ducalis brings transparent roadmap prioritization to your existing backlog. You can prioritize and align customer requests with business goals. Customer feedback is one component of the complete picture.
Free and Paid Offerings
Both Canny and Ducalis offer free feature sets suitable for collecting feedback. The key difference: Ducalis lets you collect and prioritize feedback, then sync it with your backlog. Integrate this feedback with your development process and see end-to-end prioritization of internal tasks from your task tracker alongside user feedback. This works through custom prioritization frameworks and team estimates.
The most significant difference is price:
A screenshot from canny.io/pricing
A screenshot from hi.ducalis.io/pricing
User Feedback Management Features Comparison
| Free Plans Comparison | Ducalis Free | Canny Free | Ducalis Paid | Canny Paid |
|---|---|---|---|---|
| Price per Month | $0 | $0 | $20 | $400 |
| Owners/Managers | Unlimited | Unlimited | 1 included | 5 included |
| Price per Additional Admin | $0 | $0 | $20 | $40 |
| Contributors / End Users | Unlimited | Unlimited | Unlimited | Unlimited |
| Boards | Unlimited | Unlimited | Unlimited | Unlimited |
| Roadmaps | Unlimited | 1 | Unlimited | Unlimited |
| Changelog | + | + | + | + |
| Tags | + | + | + | + |
| Status Email Updates | + | + | + | + |
| Feedback Prioritization | + | + | + | + |
| Changelog Widget | + | + | + | + |
| Vote on Behalf of Users | + | + | + | + |
| Mobile View | + | + | + | + |
| Localization | + | + | + | + |
| Custom Prioritization Framework | + | + | + | + |
| Compile Users' Feedback with Internal Backlog from Task Trackers | + | - | + | - |
| Real-Time Collaboration | + | - | + | + |
| Task Tracking | + | - | + | + |
| Internal Comments | + | - | + | + |
| Prioritization Templates | + | - | + | - |
| Collaborative Prioritization | + | - | + | - |
| Aggregated Boards Report | + | - | + | - |
| Changelog Email Updates | + | - | + | - |
| Changelog Email Form | + | - | + | - |
| Layout Customization | - | + | + | + |
| Custom domain | - | + | + | + |
| Admin Roles | - | + | + | + |
| API & Webhooks | - | + | - | + |
| User Segmentation | - | - | - | + |
| Private Boards | - | - | + | + |
| Dark Theme | + | - | + | - |
| Colors Customization | + | - | + | + |
| Custom statuses | - | - | Soon | + |
| Block New Posts | - | - | - | + |
| Remove branding | - | - | With Year contract | + |
Integrations Comparison
± means that the Canny free plan supports one of the below integrations.
Ducalis includes all '+' features listed below
| Free Plan Integrations | Ducalis Free | Canny Free | Ducalis Paid | Canny Paid |
|---|---|---|---|---|
| Jira Cloud | + | ± | + | + |
| Jira Server | + | ± | + | - |
| Slack | + | ± | + | + |
| ClickUp | + | ± | + | + |
| G Suite | + | ± | + | + |
| Asana | + | - | + | - |
| Trello | + | - | + | - |
| YouTrack | + | - | + | - |
| Intercom | - | ± | - | + |
| GitHub | - | ± | - | + |
| Discord | - | ± | - | + |
| Microsoft Teams | - | ± | - | + |
| Zendesk | - | ± | - | + |
| Linear | - | ± | - | + |
| Segment | - | ± | - | + |
| Sync Back to Custom Fields | - | - | + | - |
| Push to Task Tracker | - | - | + | - |
End-User Experience
Ducalis has everything on one screen with a fast UI for searching, filtering, and commenting.
Canny has more screens with more complicated logic for end users.
Ducalis provides a simple, fast, and transparent way for end users to share feedback and see the complete picture for the whole team on what to do next and why.
Prioritization Approach
Canny has a simple model to prioritize customer feedback.
Ducalis syncs the existing backlog from your task tracker, matches it with user feedback, and creates a collaborative prioritization framework. This helps you understand each idea's value and removes the gap between your existing backlog, customer requests, and product goals.
Task Tracker Integrations
Both Canny and Ducalis offer connections with task trackers.
There are three main differences between these tools.
Supported Task Trackers
| Supported Task Tracker | Ducalis | Canny |
|---|---|---|
| Jira Cloud | + | + |
| ClickUp | + | + |
| Jira Server | + | - |
| Asana | + | - |
| Trello | + | - |
| YouTrack | + | - |
| Linear | - | + |
| GitHub | - | + |
Integration Method
Ducalis syncs issues, not just links. You can see the same task description inside Ducalis as it appears in your task tracker (read more about Ducalis 2-way sync features).
Complete Backlog View
Canny can link only existing user feedback with your task tracker. This means you still don't have the complete picture of your backlog, as internal ideas, tech debt, and bugs remain separate. Ducalis removes the gap between internal and external ideas.
Changelog Analytics
Both Canny and Ducalis offer embedding of a changelog widget with a list of new features. After rolling out a new feature, you can promote it to your user base via this widget.
Ducalis ensures the requested feature is delivered to the user who asked for it.
Canny has a dedicated section where you write release notes from scratch. It's more like a blog platform.
Ducalis informs users and tracks exactly who reads about your new feature. It sends auto-feature release notes and builds a subscriber base of users who are loyal to your product and want to learn what new features you release.
Ducalis widget has two goals:
Ensure Specific Users Read Your Updates
Has reading tracking built-in and shows the actual number and list of readers.
Subscribe Loyal Users to Changelog Updates
Inform users who want to learn about your new features.
Migrating from Canny
Canny and Ducalis are designed for different workflows, toolsets, and pricing approaches. If you'd like to try Ducalis instead of your Canny account, we offer a free migration option.
- Create a Ducalis account for free.
- Contact our support team with a request to try Canny migration (chat in the right corner).
- We'll move your data within one workday.
- You get your Ducalis account with your Canny data.
- Decide if you'd like to try Ducalis or move permanently.
No credit card required.