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Unsubscribed users

Manage users who've unsubscribed from email notifications. Import unsubscribed lists to prevent sending to opted-out users, or export lists to analyze unsubscribe patterns.

Import unsubscribed users via CSV​

  1. Go to Voting.

  2. Scroll down to Access.

  3. Open the Voters' list block.

    Voters' list section in Access settings

  4. Click Import list of Voters (CSV).

    Import list of Voters button

  5. Prepare a CSV file with three columns: Email, Name, and a third column with the value 1.

CSV format requirement

The third column with value 1 is currently required to mark users as unsubscribed. This format will be simplified in future releases.

CSV example:

hello@ducalis.io,Olivia Johnson,1
hello@ducalis.io,John Smith,1

Export unsubscribed users to CSV​

  1. Under Voters' list, click Export to CSV.

    Export to CSV button in Voters' list

  2. Wait for the file to generate.

  3. Download the generated file.

    Download button for generated CSV file

The exported CSV includes an all_unsubscribed_at field. Unsubscribed users have a date value in this field showing when they unsubscribed.

Import via API​

For programmatic import, use the Open API.

See API documentation for details.

Last updated: Last week