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Unsubscribed users

Manage users who've unsubscribed from email notifications. Import unsubscribed lists to prevent sending to opted-out users, or export lists to analyze unsubscribe patterns.

Import unsubscribed users via CSV​

  1. Go to Voting.

  2. Scroll down to Access.

  3. Open the Voters' list block.

  4. Click Import list of Voters (CSV).

  5. Prepare a CSV file with three columns: Email, Name, and a third column with the value 1.

CSV format requirement

The third column with value 1 is currently required to mark users as unsubscribed. This format will be simplified in future releases.

CSV example:

hello@ducalis.io,Olivia Johnson,1
hello@ducalis.io,John Smith,1

Export unsubscribed users to CSV​

  1. Under Voters' list, click Export to CSV.

  2. Wait for the file to generate.

  3. Download the generated file.

The exported CSV includes an all_unsubscribed_at field. Unsubscribed users have a date value in this field showing when they unsubscribed.

Import via API​

For programmatic import, use the Open API.

See API documentation for details.