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#issue-import

Import using filters

After integrating Ducalis with Jira Cloud, you can import Issues using three filter types:

  • Jira saved filters – Use filters you created and saved in Jira
  • JQL filters – Write custom Jira Query Language queries for advanced filtering
  • Ducalis filters – Select Issues by project, status, assignee, and other fields

This article explains how to use each filter type to import the Issues you need.

Using Jira saved filters​

Jira saved filters let you import Issues using filters you already created in Jira Cloud.

  1. Select the instance you want to import from.

    Jira Cloud instance selection

  2. Click Import from [instance].

    Import from instance button

  3. In the Import step, select Saved Filters.

    Saved Filters option

  4. From the dropdown list, select the filter with the Issues you want to import.

    Filter dropdown selection

  5. Review the real-time preview of Issues matching your filter.

    Import preview showing matched issues

  6. Click Start Import.

    Start Import button

If you don't see a filter after making changes in Jira, click Refresh to update the filter list.

Refresh filters button

Fix missing filters​

If a filter exists in Jira Cloud but doesn't appear in Ducalis, the filter permissions might be set to private.

Filter visibility requirements

Jira Cloud filters must have Public, Open, or My Organization access to appear in Ducalis.

To change filter permissions:

  1. In Jira Cloud, open the filter and click Details.

  2. Click Edit permissions.

    Edit permissions option in Jira filter details

  3. Change access to Public, Open, or My Organization.

  4. Click Add.

  5. Verify the access status appears in the permissions list.

  6. Click Save.

    Filter permissions settings in Jira

  7. Return to Ducalis and click Refresh Filter List.

  8. Search for the filter by name—it should now appear.

    Refreshed filter list showing the previously missing filter

If you still have problems, contact support using the chat in the bottom right.

Edit Jira saved filters​

You can edit Jira saved filters to add or remove Issues from your Board without changing the integration.

  1. Open Sync settings from your Board menu.

    Sync settings menu location

  2. Under Sync, click Edit Sync-In Conditions.

  3. Click Open filter in Jira to edit the filter in Jira Cloud.

    Edit Sync-In Conditions with link to open filter in Jira

  4. Edit the filter criteria in Jira Cloud to match the Issues you want.

  5. Click Save in Jira.

    Jira filter editor with Save button

The updated filter criteria sync back to Ducalis.

Synced filter settings confirmation

Using JQL filters​

JQL (Jira Query Language) filters let you write custom queries to find Issues regardless of how they're structured in Jira.

  1. Select the instance you want to import from.

    Jira Cloud instance selection

  2. Click Import from [instance].

    Import from instance button

  3. In the Import step, select JQL filters.

    JQL filters option

  4. Copy your custom JQL query from Jira Cloud.

    JQL query in Jira Cloud

  5. Paste the query into Ducalis and click Get Preview to see matching Issues.

    JQL query input with Get Preview button

  6. Review the preview of Issues matching your JQL query.

    Preview of issues matching JQL filter

  7. Click Start import.

    Start import button

Edit JQL filters​

You can edit JQL filters to add or remove Issues from your Board without changing the integration.

  1. Open Sync settings from your Board menu.

    Sync settings menu location

  2. Under Sync settings, click Edit Sync-In Conditions.

    Edit Sync-In Conditions button

  3. Edit your JQL query and click Save to apply the changes.

    JQL query editor with Save button

Using Ducalis filters​

Ducalis filters let you select Issues by project, status, assignee, and other Jira fields without writing JQL queries.

  1. Select the instance you want to import from.

    Jira Cloud instance selection

  2. Click Import from [instance].

    Import from instance button

  3. In the Import step, select Ducalis filters.

    app filters option

  4. Select the filter parameters for the Issues you want to import. Required parameters are marked.

    Filter parameters selection interface

  5. Review the real-time preview of Issues matching your filters.

    Import preview showing matched issues

  6. Click Start Import.

    Start Import button

If you don't see certain parameters after making changes in Jira, click Refresh to update the list.

Refresh parameters button

Your Board now shows the imported Issues from Jira Cloud.

Board displaying imported issues from Jira Cloud

Import sub-tasks​

You can import sub-tasks from Jira Cloud along with their parent tasks.

  1. When selecting import filters, choose the project containing the parent tasks.

  2. Under Issue type, select Sub-tasks.

  3. Select any additional required or optional filters.

    Sub-tasks filter selection

  4. Review the preview of sub-tasks matching your filters.

  5. Click Start import.

    Start import for sub-tasks

All parent tasks and their sub-tasks are imported. Sub-tasks display a sub-task icon in the Issues list.

Sub-task icon in issues list

When you open a sub-task, the parent task appears at the top. Click it to open the parent task in Jira Cloud.

Sub-task card showing parent task link

When you open a parent task, you can see all its sub-tasks (including completed ones) and their scores if they were imported and evaluated.

Parent task card showing all sub-tasks and scores

Edit Ducalis filters​

You can edit Ducalis filters to add or remove Issues from your Board without changing the integration.

  1. Open Sync settings from your Board menu.

    Sync settings menu location

  2. Under Sync, click Edit Sync-In Conditions.

    Edit Sync-In Conditions button

  3. Edit the filter parameters to match the Issues you want.

  4. Click Save to apply the changes.

    Save button for filter changes
Last updated: Jan 6, 2026